Wingstop

Reviews

• PP

  Paga Pasha

  2 days ago
  1.0
  I am not sure why but the staff gets pissed off on the delivery drivers. They won’t even let them know what would be the estimated time to prep the order. This is really frustrating because we have to deliver another order as well and we get 1star for late deliveries.
• JP

  Jenny Preuss

  3 days ago
  2.0
  Just know that if you place an order online for pickup the time lies to you. Order was supposed to be ready at 7:00. get there at 7:05 and get told “at least another 20 minutes”. They take so many door dash orders and prioritize those over online pickup. like I don’t care if it will take an hour or two to get my food, just don’t lie because now i’m waiting in a store for “20 minutes at least” pissed off that i’m missing out on things at home.
• DG

  Dan Gabriel

  Feb 8, 2026
  1.0
  My wife and I decided to treat our family to Wing Stop food for our Super Bowl party. My wife even placed and paid for our order on Wednesday for delivery at 5:oo pm, and we recived our confirmation to avoid the imminent rush. On Sunday, we received a text message at 4:45 pm from Grub Hub saying our driver was at the store, waiting to pick our order up. Then, at 5:10 pm, we received an email stating that our order had been canceled -without any explanation. We then called the store to find out what was going on. A nice young lady answered the phone and after telling her of our issue, explained that Grub Hub had canceled all deliveries due to no drivers. She did advise that they did still have our order, but due to being so overwhelmed with orders, it would be at least 30 minutes before our order would be ready. Now, keep in mind it is now 5:15 pm. I advised that I would call back at 5:45 pm to make sure the order was ready. At 5:45 pm, I call back and spoke to another female, who advised that our food isn't ready, as it is order 37 out of 60 orders they still haven't cooked yet. After a short discussion, she took my name and number and said she'd call me when the order was coming up so I could pick it up - should be ready at 6:10 pm. Now, as we live within 2 miles of the store, I decided to just drive over there at 6:10 pm and wait. When I arrived at the store a little after 6:13 pm, I was greeted with the sight of about 10 other customers waiting on food with some sacks on a pick up table, but no one could tell me where our order was. I was finally told that our food was being worked on. While patiently waiting, I struck up conversations with other hungry patrons and heard their stories. Others were having similar experiences as I was having - placed orders on Friday and Saturday, all hoping to avoid the rush. The staff then advised us that they were doing well until about 3:00 pm that afternoon when they were hit with orders for over 1,000 wings. Problem is, the store can only cook and get orders out for about 200 wings an hour. Do the math. The staff advised they were not taking any more call-in or walk-in orders, but by company policy, they had to accept on-line orders. I actually felt sorry for the staff as they were doing their best, but were just absolutely being buried with new orders. Finally, after waiting another 45 minutes, our name was called and I was able to head home with our order. On top of everything else, we were charged a delivery fee and tip - with no offer for a refund. Tomorrow, both the store and corporate are going to get calls about what a poor experience this evening has been. I'll be VERY curious if we get any sort of response from this review, other than the boilerplate, probably AI generated response. We will have to think long and hard before we EVER drop over $100 at Wing Stop again.
• AK

  Ashley Klein

  Jan 31, 2026
  1.0
  I placed an order at 3:20 for pickup. Should have been ready for pick up at 5:15. My food was not ready until 540. Hoping that the order is correct. I was told that the pick up time selected when ordering online is not the time the order would be ready, but rather the time they would start Preparing the food. Sounded like this was an issue with every order that went out the door. Probably will not be returning due to service.
• JM

  Jordan Madison

  Jan 26, 2026
  2.0
  my food was taken by someone else which led me to spend a whole hour inside the restaurant waiting for my food I was reallly disappointed. But the lady who helped up front was cool so the customer service was fine and like stuff happens so it was whateves. I ammmm lowkey bummed tho because she told me they put extra wings in to make up for it and when I opened my food at home I had a wopping 11 wings instead of the 10 that I ordered😭😭😭 i would’ve def gave 1 star if it wasn’t for the nice worker tbh but yeah wingstop you need to get it together im very angry🤬🤬🤬🤬 oh and the food was fireeeee tho thank you to the cooks frl

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