Pizza Hut

4.0
184 reviews

About

Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery Service
Find your nearby Pizza Hut® at 2187 W Terra Ln in O'fallon, MO. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.

Details

  • Dine-inNot available
  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts checksNot available

Location

Pizza Hut
2187 W Terra Ln, O'fallon, MO
63366, United States

Hours

Reviews

4.0
184 reviews
5 stars
111
4 stars
26
3 stars
12
2 stars
10
1 star
25

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some praised staff for being friendly and helpful, while others reported rude behavior and unprofessionalism.

Food Quality

Inconsistent food quality; some customers enjoyed hot and fresh pizzas, while others received burnt or undercooked items.

Order Accuracy

Frequent complaints about incorrect orders and missing items, leading to customer dissatisfaction.

Delivery Issues

Delivery times varied significantly, with some customers experiencing long waits and cold food upon arrival.

Management Response

Some customers appreciated proactive management in resolving issues, while others felt management was dismissive or unhelpful.
  • CT
    Colleen Thibodeaux
    Sep 4, 2025
    1.0
    I placed an order thru the app and it took my rewards point and a pending charge on my credit card but the app went haywire so I called the store and sure enough the order didn’t go thru but my rewards points are gone . The manager said I needed to call the # on the app which is fine. But we still wanted a pizza so since we were on our way home we stopped in to place an order. I explained to the girl what happened and she said I needed to call the # which is fine but I want to place an order. She just walked away and never took my order?!? And never came back to the counter nor did the manager ?!? The app is horrible and obviously the customer service sub par! I worked for Pizza Hut -my first job, and this kind of service would have NEVER been acceptable! Guess I need to find a new pizza option!
  • AM
    Alex McClusky
    Jul 7, 2025
    5.0
    Devon (one of the managers) was amazingly helpful. Will be going to this Pizza Hut just because of her great attitude.
  • AM
    Ashley Morris
    Jun 24, 2025
    1.0
    Got home and they forgot our cinnamon sticks, icing, marinara, and ranch. I called and I was directed to an ordering center in INDIA???? Perhaps use the "order checked by ____" section at the bottom of the receipt. I would like to be contacted for a gift card for the incinvenience
  • JJ
    Jeremy Johnson
    May 27, 2023
    5.0
    If you want a pizza fast this is the place to go. Fast service. Good product.
  • KL
    K.X. Lissner
    Sep 27, 2021
    3.0
    Pizza had almost no sauce at all. 98% bread and cheese under the pepperonis.

Frequently Asked Questions About Pizza Hut

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