Wendy's

Reviews

• EM

  Erick Moore

  Feb 19, 2026
  1.0
  This review keeps getting deleted - As a regular customer at this location, I feel compelled to speak out about a pattern of disturbing behavior I’ve consistently witnessed from the General Manager, Gale. Her conduct is not only unprofessional but outright abusive and discriminatory. Gale frequently yells at employees—often in front of customers—and treats Hispanic workers, in particular, with blatant disrespect. I’ve personally seen her speak to employees like Colleen and others in a degrading, aggressive tone. As a Hispanic customer, I’ve also experienced her rudeness firsthand. When she takes my order, she’s short, dismissive, and even yells, creating a hostile environment for both customers and staff. While Gale has no problem taking two-week vacations herself, she refuses to grant the same to employees, openly arguing with them about it in the store. I’ve spoken to several locals in Neosho who’ve had similar experiences or witnessed the same behavior—especially at the drive-thru, where she’s known for being equally rude and dismissive. Even more alarming, I’ve seen Gale throw objects, including a spatula, at employees while yelling at them to clean. She has made threatening remarks like “You’ll see me” when challenged. This is unacceptable on every level. Despite numerous complaints over the years, nothing seems to change. The only reason she is still in this position appears to be because of her “numbers” and the bonuses she brings in. But strong sales should never come at the cost of human dignity and respect. As a journalist, I intend to pursue this further and bring attention to the toxic environment she fosters. I will also be submitting this information directly to Wendy’s corporate office. Immediate change is needed at this location—not just for the sake of the customers, but for the hardworking employees who deserve a safe and respectful workplace. Enough is enough!
• JJ

  Jessica

  Feb 3, 2026
  5.0
  We are visiting from Canada, and expected an average Wendy's experience. We were served by the nicest young man with the best customer service skills we've come across in a long time. I was able to get the young man's name from our receipt. Thank you Gavin for your kindness and for your excellent customer service. This guy deserves a raise and the recognition he deserves.
• DG

  Daniel Green

  Jan 9, 2026
  4.0
  Quick service and correct orders
• AS

  Austin S

  Dec 18, 2025
  2.0
  Nice people work here yea. The restaurant itself though adds a quarter slice of bacon on a baconater and it’s the size of a Jr bacon cheeseburger. I’m not one to make reviews and complain but the burgers are way way too small and doesn’t add enough bacon at all.
• LR

  Lilian Ramos

  Dec 16, 2025
  5.0
  Collin was very nice and always provides great customer service. She was helpful, patient, and made the whole experience easy and pleasant. I really appreciate her positive attitude and professionalism.

Frequently Asked Questions About Wendy's