McDonald's

3.5
1396 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
11971 Us-71 Alt, Neosho, MO
64850, United States

Hours

Reviews

3.5
1,396 reviews
5 stars
536
4 stars
291
3 stars
204
2 stars
94
1 star
271

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor service, including rude staff and slow response times, leading to customer dissatisfaction.

Food Quality

Customers reported inconsistent food quality, with issues such as incorrect orders, cold food, and undercooked items.

Cleanliness

Some reviews praised the cleanliness of the location, while others noted issues with maintenance and hygiene.

Customer Experience

Positive experiences were noted with friendly staff and quick service during busy times, but these were overshadowed by frequent complaints.

Order Accuracy

Many customers experienced problems with order accuracy, receiving incorrect items or missing components.
  • DS
    Donnie Sales
    1 day ago
    4.0
    Super busy but the staff were efficient and courteous.
  • JS
    Jeff Short
    2 days ago
    1.0
    17 mins for a small fry and 4 p nugget ,and while wait they parked every single car in drive thru. 22 cars and orders were wrong and food was garbage. Employee said they park everyone cause they get in trouble if there time is too long . So cars are stacked up and employees are just sitting around laughing assuming its the manager out back on smoke break. No leadership done with this place.
  • BM
    bigg mase
    Nov 14, 2025
    3.0
    Took forever to get my food and it wasn't even busy. I expected less wait time since drivers have to get back to their trucks but this wait time was unnecessary
  • NN
    Nancy
    Nov 12, 2025
    1.0
    I went through the drive through the order they sent out was totally wrong my son went in to correct it but they still shorted a fry and I didn’t have time to correct it a third time
  • EJ
    Eleanor J
    Nov 3, 2025
    1.0
    i never leave reviews but the service was genuinely so bad i had too, like wow lowkey never go there, service so bad it left me speechless

Frequently Asked Questions About McDonald's

What are the delivery hours for McDonald's at 11971 US-71 Alt, Neosho, MO?

Delivery is available 24/7 every day of the week at McDonald's located at 11971 US-71 Alt, Neosho, MO.

Can I use the drive-through service at this McDonald's location?

Yes, the drive-through at this McDonald's is open 24 hours a day, seven days a week.