Arby's

Reviews

• PJ

  Priscilla Jeffers

  6 days ago
  1.0
  Teen taking orders with hoodie on head, didn't look at me, trying to hide face And extremely slow. 4 cars pulled behind me, 1 left before ordering because so slow. I had to pull up to wait for food. All 3 cars behind me got their stuff and im still waiting. Went in store to check. No one greeted me, teen so slow dragging feet up to me saying, im bringing your food. Went to car but had to return inside to ask for receipt, teen manager was not nice, greeted me rudely and then BANNED me from a fast food restaurant! No problem there, will never return
• BH

  B H

  Jan 1, 2026
  1.0
  I love Arby’s and their food, but this location is always a disaster. The staff tries their best, as it’s usually 3 people running the whole restaurant. I won’t blame them for this, but I will blame the poor management. This location is ALWAYS out of something. Tonight, it was lettuce, tomato, curly fries, and half of the drinks. The last two times was no buns, and no sauce, and it just goes on and on. At least this time the young man told us at the drive thru that they were out of half the menu items. This should be an embarrassment to the lady that has the audacity to put her name as the GM on the front door. Please don’t blame Covid or the weather or any of that BS. This is the management, plain and simple. Do better, Arby’s of Neosho.
• LL

  Lee

  Dec 13, 2025
  2.0
  Was not overly impressed with the staff (nor the food) in the drive-thru window.. But hey, everybody has a bad day every once in awhile, maybe this was their day. The chocolate shake was good 😄
• CP

  Corey Pitman

  Dec 12, 2025
  1.0
  Staff was alright and place was clean, but my beef and cheddar was dried out(including the cheese sauce) like it had been sitting out and a big portion of my curly fries were soggy and undercooked, maybe not shook the whole time they were in the fryer...
• AA

  Anonymous

  Dec 11, 2025
  1.0
  I used to really love this place, had no problem with it whatsoever until yesterday. It really takes something for me to give a bad review. I did a mobile order with drive-thru. I even went back this morning and double-checked and that is the selection that I chose, drive-thru.... When I got to the speaker and told them I had a mobile order, then got to the window, the guy working said ma'am you have to tell us that you have a mobile order.... At most places just ordering and driving through is warning enough? Unless I did not understand him correctly which is a possibility because he mumbled and I am not hard of hearing. At this point I was polite and nice. I asked for some Arby's sauce and he said "I already put some in the bag"and proceeds to hurriedly hand the bag and shake to me like he wanted me out of his sight. Upon driving away I discovered that not only were there no sauces after he said he put them in, but there was no straw for my shake. So I went back through and waited in line for a straw and some sauces and at that point I was aggravated.... My voice told it when I went back through because why would you tell someone you put sauces in the bag if there were no sauces and no straw?? When I got to the window it was a girl that time and she proceeded to tell me how rude I was and how it was "just a mistake"and that I didn't "have to be rude". Yes I was rude at that point but I didn't start out rude when he shoved the bag of lukewarm food at me and practically rushed me off telling me that there were sauces in the bag and there weren't. Just a mistake would have been understandable but the attitude was what made it more than just a mistake. And the girl who went to the window the second time I went through was extremely hateful instead of apologizing and diffusing the situation, I would have calmed down and it would have been fine, but she escalated it worse. I'm sorry for the unfortunate encounter as a whole and I don't plan on coming back to this particular Arby's for a long long time, and I'm sure they don't want to see me back there again anyway.