KO
Katie O'Donnell
Jan 31, 2026
Normally, I would give this location a 5 out of 5 because I love Jimmy John’s. Unfortunately, today completely ruined my experience. I ordered delivery online around 3:10–3:20 PM because I was getting ready for work and didn’t have time to pick it up. Around 3:32 PM, I received a call saying they did not have a delivery driver and wouldn’t have one until 4:00 PM. I said that was fine and that I could wait.
By 4:30 PM, my delivery still hadn’t arrived. At 4:45 PM, I received a call saying my order had been delivered. I immediately explained that I had been standing outside my apartment door and there was nothing there, so it clearly was not delivered to the correct location. I was told they would contact the driver and call me back, which never happened.
I called again around 5:10 PM, and instead of helping resolve the issue, the employee argued with me and insisted the delivery was made to my apartment. She repeatedly said she “didn’t want to argue,” which I understood, but I was simply explaining that there is nothing outside my door besides a doormat. If that is the case, then the delivery was obviously left at the wrong location, and I was only trying to find out where it was actually delivered. She even claimed there were black boots outside my door and that the delivery was left there, which is impossible. At this point, nearly three hours had passed since I placed my order, and I still never received my food. I was patient and understanding about the delay, but the lack of communication, accountability, and professionalism was extremely disappointing. I am a regular customer at this Jimmy John’s, but this experience was unacceptable.