Taco Bell

3.7
1368 reviews
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Business Details

11952 Dorsett Rd, Maryland Heights, MO
63043, United States
(314) 770-1400
https://locations.tacobell.com/mo/maryland-heights/11952-dorsett-rd.html
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About

Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian RestaurantTaco Bell
Find your nearby Taco Bell at 11952 Dorsett Rd in Maryland Heights. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Taco Bell
11952 Dorsett Rd, Maryland Heights, MO
63043, United States

Hours

Reviews

3.7
1,368 reviews
5 stars
578
4 stars
304
3 stars
175
2 stars
83
1 star
228

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude and unresponsive staff, with many experiences highlighting poor customer service and long wait times.

Speed of Service

Numerous reviews mentioned extremely slow service, with wait times often exceeding 30 minutes, leading to frustration among customers.

Food Quality

Several customers expressed dissatisfaction with the quality of food, noting issues such as incorrect orders, poorly prepared items, and overall decline in food standards.

Cleanliness

Multiple reviews pointed out cleanliness issues, including dirty restrooms and unkempt dining areas.

Staffing Issues

Many customers noted that the location is frequently understaffed, contributing to the slow service and poor customer experiences.
  • AP
    Ami Patel
    Jan 2, 2026
    1.0
    Worst Taco Bell in the county. The door was locked but in store pick up was available. They asked us to get in line in the drive thru and the line wouldn’t move for 30 minutes almost. Had to drive to Taco Bell on Bridgeton and got my food quicker there even though I live right next to this one.
  • LC
    Liz Carter
    Dec 30, 2025
    1.0
    Waited 20 minutes for them to make our food in an empty lobby. Very slow service. My order wasn’t right and I had to wait at the counter for a while for them to give me the sauce I ordered. My food was burnt. The trash cans were all full to the brim.
  • EB
    Elijah Burgie
    Dec 30, 2025
    1.0
    Maybe one of the worst service experiences at a Taco Bell that Ive had. The least friendly workers plus they are wildly slow. Placed a simple order and it took around 20 minutes to come out.
  • RD
    Radostina Desova
    Dec 28, 2025
    1.0
    So incredibly rude, I can’t stand going to this location. I always do a mobile order to minimize how much I have to interact with them. Today’s experience absolutely threw me over the edge, the girl working the drive through would look at me after I asked her a question and proceed to not respond. That is unacceptable, as a paying customer I deserve a little more respect. I always try to be as nice as possible and even at the end wish employees a great day, just to have the window screen shut in my face with no response. Whoever is managing this store should work on teaching workers how to be decent humans because whatever is going on right now is not it.
  • OO
    orton 41290 (orton41290)
    Dec 24, 2025
    1.0
    Just got told that "due to lack of employees, we are unable to take any orders." Bro, you're there and I heard at least one other employee; you clearly arent doing anything else and you're open for another 3 hours. How many employees does it take to do one order, especially when there are no other customers? I think they just don't want to work. The day crew is so great, it sucks that the late crew doesn't do anything.
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Frequently Asked Questions About Taco Bell

What are the daily operating hours for the Taco Bell drive-through at 11952 Dorsett Rd?

The drive-through is open from 9:00 AM to 3:00 AM every day of the week.

What type of payment options does Taco Bell at 11952 Dorsett Rd accept?

They accept American Express, Cash, Discover, Mastercard, and Visa.