Jimmy John's

3.5

293 reviews

Business Details

Sandwich Restaurant

Jimmy John's

2016 McKelvey Rd, Maryland Heights, MO

63043, United States

Monday10:00 AM - 9:00 PM

Tuesday10:00 AM - 9:00 PM

Wednesday10:00 AM - 9:00 PM

Thursday10:00 AM - 9:00 PM

Friday10:00 AM - 9:00 PM

Saturday10:00 AM - 9:00 PM

Sunday10:00 AM - 9:00 PM

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3.5

293 reviews

5 stars

126

4 stars

3 stars

2 stars

1 star

AI-generated from recent customer reviews

Customers frequently reported long wait times, incorrect orders, and poor customer service, particularly in the drive-thru.

While some customers praised the freshness and taste of the sandwiches, others complained about stale bread and poorly prepared items.

Many reviews highlighted that the location often closed earlier than advertised, leading to frustration among customers.

Several customers noted unprofessional behavior and rudeness from staff, impacting their overall experience.

Despite the negative feedback, some customers expressed satisfaction with the food and service, particularly after recent management changes.

BV
Brandon Vogt
Dec 2, 2025
1.0
I stopped by Jimmy John’s for the first time today and I ordered just a veggie sandwich to-go because that was the only vegetarian option. The order taker typed in and made a turkey tomato sandwich instead, I didn’t realize it until I got home.
EL
elise lol
Nov 19, 2025
5.0
Just had the Italian nightclub toasted 10/10 all the staff were so kind
NM
NavyBluE MudSlinger
Nov 17, 2025
5.0
Great people, even better establishment.
CC
CT
Nov 8, 2025
5.0
Since the recent changes at this location, the sandwiches and service have been great! We’ve never waited more than 5-10 minutes max whether picking up or ordering at the drive through, orders have been accurate and the employees have been friendly. The building appears to have been cared for and updated as well. We used to come by in the past and thought it was closed during regular business hours because it was so dark inside. Now it’s well lit and clean.
MM
Marcus Morgan
Nov 8, 2025
5.0
I got the 16 with cheese and before I even paid my food was done, that’s what you call freaky fast. Overall I give them a 5/5 the food tastes amazing and customer service was pretty good.