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Jimmy John's

3.5
(297 reviews)
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Business Details

2016 McKelvey Rd, Maryland Heights, MO
63043, United States
(314) 878-0900
https://locations.jimmyjohns.com/mo/marylandheights/sandwiches-1107.html

About

Sandwich Restaurant

Location

Jimmy John's
2016 McKelvey Rd, Maryland Heights, MO
63043, United States

Hours

Reviews

3.5
297 reviews
5 stars
128
4 stars
53
3 stars
32
2 stars
18
1 star
66

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported long wait times, incorrect orders, and poor customer service, particularly during delivery and drive-thru.

Food Quality

While some customers praised the freshness and taste of the sandwiches, others complained about stale bread and poorly prepared items.

Inconsistent Hours

Many reviews highlighted that the location often closed earlier than advertised, leading to frustration among customers.

Staff Attitude

Several customers noted negative experiences with staff attitudes, describing them as rude or unhelpful.

Positive Experiences

Despite the issues, some customers expressed satisfaction with the food and service, particularly praising specific staff members and the overall quality when orders were correct.
  • JC
    Jason Carlton
    Feb 19, 2026
    5.0
    The staff were all super friendly, I made it a combo for $1, and they were freaky fast. Thanks guys
  • NH
    nick Hamrick
    Feb 12, 2026
    1.0
    Still haven't got my food it's been almost 2 hours. Said I had to pay with card to get it delivered after I called after 50 mins never called me to tell me they dont accept cash cause they use a 3rd party delivery. If I would've known that I would've just went a picked it up. Now im still waiting ordered it at 5:09pm it is now 6:51pm
  • BV
    Brandon Vogt
    Dec 2, 2025
    1.0
    I stopped by Jimmy John’s for the first time today and I ordered just a veggie sandwich to-go because that was the only vegetarian option. The order taker typed in and made a turkey tomato sandwich instead, I didn’t realize it until I got home.
  • EL
    elise lol
    Nov 19, 2025
    5.0
    Just had the Italian nightclub toasted 10/10 all the staff were so kind
  • NM
    NavyBluE MudSlinger
    Nov 17, 2025
    5.0
    Great people, even better establishment.
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Brand Certified Facts from Jimmy John's

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Certified March 01, 2026Yext Knowledge Graph
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