Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Malden, MO. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 910 N. Douglas for the ultimate SONIC experience!
Customers frequently reported long wait times for orders, often exceeding 20 minutes.
Order Accuracy
Many reviews highlighted issues with incorrect orders and missing items, leading to customer frustration.
Food Quality
Feedback on food quality was mixed; while some enjoyed the food, many complained about cold or poorly prepared items.
Customer Service
Customer service experiences varied widely, with some praising friendly staff while others reported rudeness and unprofessional behavior.
TD
Tom D
Dec 17, 2025
1.0
Do not recommend. Ordered a grilled cheese and chicken nuggets. Nuggets cooked in old grease and grilled cheese, grilled on a dirty grill. Yes, messed up a grilled cheese and chicken nuggets
AH
Amber H.
Nov 28, 2025
1.0
I ordered on the app. At 730am. When trying to check in I was given an error message. When I pulled to the drive thru to let the assistant manager know I had an issue checking in. She quickly responded. I would need to cancel my order because we are not open yet. I asked her if this was a normal thing to where the advertised hours say you're open, but you're not? She responded. She responded with I'm not the general manager. I'm just an assistant and I don't control the hours. So now I'm stuck with an order that I don't know how to cancel and a store that says it's open and it's not. Very disappointing. The assistant manager could have been a little more understanding about the fact that I paid for something that I couldn't pick up.
JM
James Meadows
Nov 15, 2025
5.0
We liked the iced coffee and the drinks
CS
Carol Starnes
Oct 16, 2025
1.0
Waited 20mins for a online order.
EC
Erika Crank
Oct 16, 2025
3.0
Could y’all for ONCE make my salted caramel toffee coffee good?? I asked for easy ice and got barely any ice. The first time I tried this coffee the manager who works in the morning made it and it was soooo AMAZING!!! The next day I got another 🙂 she made it perfect both times ! If she isn’t the one making it it’s horrible sadly. Today the cold foam was completely melted barely any toffee and semi warm due to the lack of ice… easy ice doesn’t mean no ice. I’m sorry I love sonic but I definitely won’t be ordering another coffee free or not!