McDonald's

3.6
1983 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
901 NW Chipman Rd, Lees Summit, MO
64063, United States

Hours

Reviews

3.6
1,983 reviews
5 stars
703
4 stars
478
3 stars
367
2 stars
137
1 star
298

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service, with some praising friendly staff while others report rudeness and unhelpfulness.

Cleanliness

Inconsistent cleanliness reported; some customers noted clean bathrooms and dining areas, while others found restrooms and tables dirty.

Order Accuracy

Frequent complaints about incorrect orders and missing items, with some customers expressing frustration over the lack of resolution.

Equipment Issues

Multiple reviews mention malfunctioning kiosks and drive-thru systems, leading to poor customer experiences.

Food Quality

Food quality varies; some customers enjoyed fresh and hot meals, while others reported cold or poorly prepared food.
  • RR
    Ross X (Reflex)
    Jan 2, 2026
    5.0
    Joe the manager made this experience so wonderful I’m leaving a comment. There is no joke. I’m from out of town. I’m from Nebraska and I came up to go talk about a missing order and he was so understanding it’s so helpful that if I could come back to this, McDonald’s, I would. Dude needs a raise. Thank you Joe
  • JK
    Jamie Kristine
    Jan 1, 2026
    1.0
    I have gone to two different store to try to get food, both stores did not have any signs up stating they are closed today, this store only had a sign that stated that they close at 9 pm. There were cars in the parking lot and no one picking up the phone. I know that it’s New Year’s Day but have no signs up stating that you are close is unprofessional and seeing cars in the parking up and the lights on, I worked in the fast food business so I know a few things. But never would I ever not answer someone in the drive through when you have been open for an HOUR nor pick up the phone. Both stores had MULTIPLE cars we had to inform that no one was taking orders even tho lights are on and cars are in the parking lot.
  • SK
    Sandra King
    Dec 31, 2025
    5.0
    Winter drive thru. The workers were very courteous and fast.
  • LO
    Laura O'Kelly
    Dec 28, 2025
    2.0
    Restrooms were extremely disgusting! Womens, had no toilet paper so there were paper napkins all over the floor. My husband said someone defecated in men's urinal, and he told the person at the cash register she stated "they all ready know about it". Kinda disgusting knowing no one was going to fix the problem, we stayed awhile in the play area and still no one cleaned either restroom. Gross!! I hoped they washed their hands before waiting on the customers.
  • FF
    Freelancer
    Dec 9, 2025
    1.0
    Like others said, store is falling into disrepair. Kiosks dont work properly, mobile orders broken. Employees laughed when I brought it up, said owners dont care.

Frequently Asked Questions About McDonald's

What are the delivery hours for McDonald's at 901 NW Chipman Rd, Lees Summit?

Delivery is available Monday to Thursday and Sunday from 5:00 AM to 10:30 PM, and Friday and Saturday from 5:00 AM to 11:30 PM.

What are the drive-thru hours for this McDonald's location?

The drive-thru is open every day from 5:00 AM to 11:00 PM.