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McDonald's

3.6
(1992 reviews)

Business Details

901 NW Chipman Rd, Lees Summit, MO
64063, United States
(816) 524-7239
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
901 NW Chipman Rd, Lees Summit, MO
64063, United States

Hours

Reviews

3.6
1,992 reviews
5 stars
706
4 stars
479
3 stars
370
2 stars
137
1 star
300

What are people saying?

AI-generated from recent customer reviews

Service Quality

While many customers praised the friendly and quick service from staff, there were numerous complaints about rude behavior and poor customer service experiences.

Food Quality

Customers reported inconsistent food quality, with some meals being satisfactory while others were cold, poorly assembled, or missing items.

Cleanliness Issues

Several reviews highlighted significant cleanliness problems, particularly in restrooms and dining areas, although some customers noted improvements in cleanliness.

Operational Problems

Frequent issues with drive-thru service, including long wait times, malfunctioning kiosks, and unresponsive staff were reported.

Management Feedback

Positive mentions of specific managers contrasted with complaints about overall management and operational standards, indicating a lack of consistent oversight.
  • MR
    Matt Ruesler
    3 days ago
    1.0
    Closed 5 minutes early
  • BH
    Bryan H
    Feb 6, 2026
    1.0
    Not changing the liners daily, what else is being skipped?
  • SL
    Shawn Lemon
    Jan 20, 2026
    1.0
    This pic was my large fry. No bag fried or anything.
  • DD
    D
    Jan 13, 2026
    3.0
    I visited this location recently, and while the experience wasn't a total loss, the food quality definitely left a lot to be desired. Here is the breakdown of my visit: The Service I have to give credit where it’s due: the staff was fantastic. From the moment I walked in, I was greeted with a smile and genuine friendliness. They were quick to take my order and handled the rush with a great attitude. If I were rating based on service alone, this would be a 5-star review. The Food & Drink Unfortunately, the kitchen didn't live up to the standard set by the front-of-house team. • Coca-Cola Icee: It had a strange, "off" aftertaste, almost as if the machine hadn't been deep-cleaned recently or the syrup was past its prime. It was pretty much undrinkable. • Fries: These were a major disappointment. Instead of the classic crispy golden fries, they were soaked in oil and completely floppy. * Burger: The assembly was a mess. The toppings were sliding off one side, and the bun was smashed, making it difficult to eat without getting sauce everywhere. Final Thoughts I suppose some might say this is just the "McDonald’s standard" these days, but it’s still disappointing when you can’t get the basics right. It’s a shame because the employees are clearly working hard and being professional, but they are being let down by the quality of the product coming out of the kitchen. Bottom Line: Go for the friendly service, but maybe skip the Icee and check your fries before you leave the window.
  • JK
    Jamie Kristine
    Jan 1, 2026
    1.0
    I have gone to two different store to try to get food, both stores did not have any signs up stating they are closed today, this store only had a sign that stated that they close at 9 pm. There were cars in the parking lot and no one picking up the phone. I know that it’s New Year’s Day but have no signs up stating that you are close is unprofessional and seeing cars in the parking up and the lights on, I worked in the fast food business so I know a few things. But never would I ever not answer someone in the drive through when you have been open for an HOUR nor pick up the phone. Both stores had MULTIPLE cars we had to inform that no one was taking orders even tho lights are on and cars are in the parking lot.

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Certified March 01, 2026Yext Knowledge Graph
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