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McDonald's

3.2
(1493 reviews)
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Business Details

1809 SE Blue Pkwy, Lees Summit, MO
64063, United States
(816) 524-5463
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1809 SE Blue Pkwy, Lees Summit, MO
64063, United States

Hours

Reviews

3.2
1,493 reviews
5 stars
410
4 stars
288
3 stars
280
2 stars
161
1 star
354

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff and long wait times, with some expressing frustration over management's attitude.

Food Quality

Many reviews highlighted issues with food quality, such as cold or stale items, incorrect orders, and overall dissatisfaction with freshness.

Management Issues

Several customers noted problems with management, including rudeness and lack of support for staff, which negatively impacted the customer experience.

Inconsistent Experience

While some customers praised the food and service, many others had negative experiences, indicating a lack of consistency in service and food quality.
  • CF
    Cassie Faris
    6 days ago
    1.0
    Slowest McDonald’s I have EVER been to. I order in the app too so that it hopefully goes faster. Nope. Staff is RUDE especially one of the girls who works the windows, I have called management on her SEVERAL times. I come to this one due to it being by my house but I will start driving across town at this point. Everytime I wait over 30 minutes if I use the curbside spot even when they are not busy Update: it took an hour. It took an hour to get our food and the food was cold and not even fresh.
  • KC
    Kanno Catmom
    Feb 14, 2026
    1.0
    Service was incredibly poor as the guy with natural hair so rude working on Valentine’s Day night at 8:45 PM
  • JO
    Jake Osborn
    Jan 24, 2026
    1.0
    Hung up on me
  • RD
    Robert Dumler
    Dec 18, 2025
    5.0
    This is McDonald's is great. Very attentive and helpful. Employees are super nice.
  • LM
    Larissa Martin
    Dec 8, 2025
    1.0
    Order incorrect. GM manager Tina was sitting ignoring as the employees goofed off. Tina was rude and the other employees completely ignored us.
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Certified March 01, 2026Yext Knowledge Graph
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