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Brand Certified

Chipotle Mexican Grill

3.1
(387 reviews)

About

Mexican Restaurant
Chipotle South Lee Summit is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
1103 SW Oldham Pkwy, Lees Summit, MO
64081, United States

Hours

Reviews

3.1
387 reviews
5 stars
138
4 stars
48
3 stars
36
2 stars
27
1 star
138

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported frequent mistakes with their orders, including missing items and incorrect portions.

Customer Service

Customer service experiences varied widely, with some staff being friendly and helpful, while others were rude and dismissive.

Food Quality

Several reviews mentioned issues with food quality, including overcooked meat, stale chips, and unsatisfactory portion sizes.

Cleanliness

Multiple customers noted cleanliness issues within the restaurant, including dirty counters and unsanitary conditions.

Online Ordering

Customers expressed frustration with online ordering, citing incorrect orders and poor portion sizes compared to in-person visits.
  • MM
    Meleah Moore
    Feb 21, 2026
    1.0
    Never have I ever gone to a chipotle and have been given this little vinaigrette, when I asked why so little they said it was 1/4 when it’s more like 1/8
  • KC
    Karen Cruz
    Feb 20, 2026
    1.0
    The burrito portions are too small
  • WW
    Will
    Feb 13, 2026
    1.0
    Are very understaffed on a Friday night, drive-through around the corner down the street pedestrian line out the door around the corner three people inside making food terrible management
  • JR
    Jenni Rohner
    Jan 27, 2026
    3.0
    I've never been "impressed" with this location. The food I order always has at least one mistake, with an ingredient left off or something added that shouldn't be. I always mark to include utensils and napkins but have never received them. The amount of food is usually skimpy also. We've gone back a few tims because of the ease of the drive thru, but are done because the amount we're paying, we should get better quality.
  • SB
    Shantel Brown
    Jan 22, 2026
    1.0
    Came in here at 905 , finally got greeted at 913 as the lady was preparing a to go order . A family came in after me . And seen that she did not notice any of us so they left . The lady was very rude and rolled her eyes when requesting tortillas and sides of sauces . I mean i am paying for it right ? She was rude and seemed like she was trying to close early maybe . Her name was Nicole . Wouldn’t recommend this location to anyone . There is another location 5 min away that is way better . Horrible customer service Nicole . Then she asked the younger guy that was working with her why the ppl walked out as if he was the one that was in the front ignoring everyone .

Brand Certified Facts from Chipotle Mexican Grill

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Certified March 01, 2026Yext Knowledge Graph
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