Brand Certified
Chipotle Mexican Grill
3.5(965 reviews)
Certified by Chipotle Mexican Grill • Mar 01, 2026
Business Details
1716 NW Chipman Rd, Lees Summit, MO
64081, United States
Certified by Chipotle Mexican Grill • Mar 01, 2026
(816) 246-0505
Certified by Chipotle Mexican Grill • Mar 01, 2026
https://locations.chipotle.com/mo/lees-summit/1716-nw-chipman-rd?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=243
Certified by Chipotle Mexican Grill • Mar 01, 2026
About
Certified by Chipotle Mexican Grill • Mar 01, 2026
Mexican Restaurant
Chipotle Lee's Summit is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Certified by Chipotle Mexican Grill • Mar 01, 2026
Hours
Certified by Chipotle Mexican Grill • Mar 01, 2026
Reviews
3.5
965 reviews
5 stars
417
4 stars
195
3 stars
64
2 stars
54
1 star
235
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff being rude, inattentive, and unprofessional.
Cleanliness
The restaurant consistently received complaints about cleanliness, with dirty tables, overflowing trash, and unsanitary conditions reported frequently.
Order Accuracy
Many customers experienced issues with incorrect orders, missing items, and small portion sizes, leading to frustration and dissatisfaction.
Food Quality
While some customers enjoyed the food, there were multiple reports of food being cold, poorly prepared, or causing food poisoning.
Management Issues
Several reviews pointed to a lack of effective management, with staff appearing untrained and disorganized, contributing to a chaotic dining experience.
- SBShawn Bishop6 days ago1.0Idiotic workers ruined my whole meal and my fiancé's. Stuffed my burrito and her bowl so full of spicy nonsense that we couldn't even eat our dinner. I will NEVER come to this location again. We gave very specific instructions just for them to not listen to it at all. We had even mentioned we want it to be MILD through and through, just to have it be so spicy we were unable to eat. It all went into the trash. 0.5/10 for blatantly ignoring our requests. I'm so pissed.
- TWTai'Lyn WilliamsFeb 20, 20261.0Some of the absolute worst customer service I've ever experienced in my life. I was literally looked up and down and barely spoken to. I genuinely try and give the benefit of the doubt, especially for customer service. Sometimes you have terrible days, I completely get it. But I was absolutely disgusted with how I was treated here.
- OGowen gaffbegFeb 1, 20262.0Our dine in experience on 2-2-2026 @2pm was very poor. The kitchen behind the front counter was cluttered to the max. The front counter was filthy. The dining room had garbage cans heaping with trash. The drink area was a disaster. Then, a poor kid puked in the dining room. The lady with the boy informed the staff and the staff stood around each other for a good 20 minutes. We had to leave, but I’m sure the puke is still on the ground. Probably not going to go back until the next mgr is hired.
- CCCassie CunninghamJan 30, 20264.0This Lee's Summit Chipotle location had good customer service and good food. But the place was a mess, food on the tables and floors. It needed a good wipe down. The napkins holders were empty and there was spilled soda around the fountain machine. There was a bit of a wait which is expected during a lunch rush.
- ASAlexis StenstromJan 15, 20261.0I always have a terrible time here. No matter if you order ahead, it's going to be at least 10, maybe 20 minutes late. Their service is terrible, and the food is worse here. Go to the one down the street
Brand Certified Facts from Chipotle Mexican Grill
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Certified March 01, 2026Yext Knowledge Graph
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