Business Details
About
Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Lee's Summit, MO. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 3740 Ne Ralph Powell Road for the ultimate SONIC experience!
Location
Hours
Reviews
3.3
730 reviews
5 stars
254
4 stars
145
3 stars
100
2 stars
59
1 star
172
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported extremely long wait times, unresponsive staff, and rude service, leading to frustration and dissatisfaction.
Order Accuracy
Many reviews highlighted frequent mistakes with orders, including missing items and incorrect food preparation.
Staffing Problems
Customers noted that the location often appears understaffed, contributing to slow service and operational issues.
Food Quality
Several reviews mentioned that the food served was often cold or poorly prepared, with complaints about specific items like burgers and drinks.
Management Concerns
There were multiple mentions of poor management practices, including lack of accountability and inadequate customer service training.
- SMSarah Morris1 day ago3.0Expensive. The fries were burnt and we didn't get any of our ranch for the kids Wacky Packs. The kids didn't like the chicken tenders. The ice cream was good.
- BJBrian JohnsonDec 27, 20251.0I don’t know anyone personally who has a nice thing to say about this Sonic. Over the last few years this has been my experience with this restaurant. Every time I try to go during breakfast they never have more than one person working. One the lone worker wanted me to come back because he was there alone. During dinner hours the wait time is normally double then most other Sonics or restaurants close by. Just today, I went because I had a craving for ice cream. While ordering I was informed that they can’t serve ice cream because it has “soured.” Sure… Then to top it off a few years ago that same Sonic had a drug deal and shooting gone wrong. I don’t think they ever found the guy. I’m never going back. And I’ll be happy the moment it closes.
- CLCheryl LanghamDec 26, 20252.0Employee was rude, like I ruined her day by arriving and ordering food.
- KTKathy ThompsonNov 16, 20251.0I will never go back to that Sonic. I would have told the employee of the problem but the wait time for them to answer after I pushed the red button was so long. I arrived pushed the red button, waited probably 5 minutes. Girl asked what I wanted to order, I wanted the Sprite Bubbler with Blueberry bubbles in it. It was on the screen. She said she couldn't do that. Only way to order it was on the app. So I said alright I would use the app. Let me just say that if that is company policy, you are doing business wrong. Moving on, I sat there an update the app on my phone, added a credit card and ordered. By the way your app is not that friendly either. Any way I finally got my order placed. Waited. Waited Waited. I finally pushed the red button again. Waited 9 minutes. No answer. By this time I was furious so I just backed out and left. I didn't get my order. I lost approximately $9 on my app order. But I regained my sanity by leaving.
- BBBob BuilderNov 13, 20251.0Lazy. Won't carhop. Experience before food was wrong, drink was wrong, and change was wrong. Get it together! You're not understaffed!