Customer experiences with service were mixed, with some praising friendly staff and quick service, while others reported rude interactions and incomplete orders.
Food Quality
Food quality varied significantly; while many enjoyed the ice cream and some meals, others complained about cold or poorly prepared food.
Cleanliness
The cleanliness of the restaurant received positive remarks, but some customers noted areas for improvement.
Customer Experience
Several reviews highlighted issues with customer service, particularly regarding order accuracy and staff attitudes, impacting overall customer satisfaction.
Atmosphere
The restaurant's new look was well-received, but some customers found the dining area uncomfortable due to temperature issues.
DE
Dalton Edwards
Nov 15, 2025
1.0
orders 4 tenders and guess what?? got home, looked in the box, to my surprise there was not 4, not 3, NOT EVEN 2, BUT ONE SINGULAR CHICKEN TENDER!!! i scan the box thoroughly to make sure my eyes weren’t deceiving me. they weren’t, i got one chicken tender. absolutely unbelievable. i think im still in shock by what happened. this is a once in a lifetime experience and a story i will pass on for generations. dairy queen, i have no idea what i did to deserve this betrayal. do better. i’ll enjoy my SINGULAR tender now. goodnight
AD
Ashley Denham
Nov 3, 2025
5.0
Enjoyed talking with manager , he decorated a ice cream cake for me. He did exactly what I wanted. Thank you for making a birthday special!!
RH
Rebecca Hudson
Oct 24, 2025
5.0
We love the new fresh look. Service is always friendly and the treats are yummy.
TG
Tara Renee Griffin
Oct 23, 2025
5.0
I usually avoid eating at Dairy Queen because their burgers are dry and cold, the buns are never fresh, and the fries are cold and soggy. But my mother and I stopped at this location while on a road trip and I was pleasantly surprised! The burger was hot, flavorful, juicy, the fries were fresh & hot, and my bun was soft and fresh! I would like to add that the dining room and fountain area was really clean as well! 10/10 Good job to whoever is leading this team! You all care about what you serve and it shows! Thank you for a pleasant visit and a delicious lunch!
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the operating hours of Dairy Queen Grill & Chill in Lebanon, MO?
Dairy Queen Grill & Chill in Lebanon, MO is open every day from 10:00 AM to 10:00 PM.
What type of food and treats does Dairy Queen Grill & Chill offer?
They offer soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Basket, Grillburgers®, shakes & malts, and specialty ice cream cakes from DQCakes.com.
Is Dairy Queen Grill & Chill family-friendly and accessible?
Yes, the restaurant is family-friendly, welcomes children, and features amenities like booster seats, high chairs, restrooms, seating, and is wheelchair accessible.
Can I place an order online for pickup at Dairy Queen Grill & Chill?
Yes, you can order online for pickup through their website at https://www.dairyqueen.com/en-us/order/pickup/n/14963/.
Does Dairy Queen Grill & Chill have a drive-thru service?
Yes, Dairy Queen Grill & Chill offers a drive-thru for your convenience.
Where is Dairy Queen Grill & Chill located?
It is located at 780 S Jefferson Ave, Lebanon, MO 65536-3637, United States.
Are there any nearby fast-food restaurants or places to eat close to Dairy Queen Grill & Chill?
Yes, nearby eateries include Bamboo Garden (Chinese buffet), Taco Bell (Mexican fast food), McDonald's, Subway, Sushi House, Sonic Drive-In, Wendy's, and another Dairy Queen location.
What nearby places can help customers find Dairy Queen Grill & Chill more easily?
Nearby recognizable places include Taco Bell, Subway, and McDonald's, which are all fast-food restaurants close to Dairy Queen, making it easier for customers to locate it in Lebanon, MO.
Are there any nearby places of interest customers might visit before or after dining at Dairy Queen Grill & Chill?
Yes, customers might visit Acts238 Coffee Roasters for coffee, Lebanon Books bookstore for reading material, or Daylight Donut bakery close by before or after their Dairy Queen visit.
Does Dairy Queen Grill & Chill offer any special deals or promotions through their app?
Yes, you can download the Dairy Queen app for exclusive deals and mobile rewards.