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Dairy Queen Grill & Chill

4.1
(678 reviews)

Business Details

780 S Jefferson Ave, Lebanon, MO
65536-3637, United States
(417) 588-3972
https://www.dairyqueen.com/

About

Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • RestroomAvailable
  • Welcomes familiesAvailable
  • Kid friendlyAvailable

Location

Dairy Queen Grill & Chill
780 S Jefferson Ave, Lebanon, MO
65536-3637, United States

Hours

Reviews

4.1
678 reviews
5 stars
345
4 stars
172
3 stars
83
2 stars
31
1 star
47

What are people saying?

AI-generated from recent customer reviews

Service Issues

Multiple reviews highlighted poor customer service, including rude staff interactions and incomplete orders.

Food Quality

Customers expressed mixed feelings about food quality, with some enjoying the ice cream and others reporting cold or poorly prepared meals.

Cleanliness

While some customers noted cleanliness in the dining area, others reported unsanitary conditions and a lack of attention to food preparation hygiene.

Positive Experiences

Several reviews praised friendly staff and enjoyable ice cream, indicating that some customers had positive experiences despite the issues.
  • JF
    Jess Fague
    1 day ago
    2.0
    The cook in the back with the red shirt,keeps giving me and my husband dirty looks or has attitude,or even has side remarks,we've done nothing wrong,the food is amazing and so is everything else,but she seems angry or something i don't know
  • RN
    Raymond Nelson
    5 days ago
    1.0
    When you order to go and don't want Mayo on your sandwich well it's getting Mayo..
  • RM
    Rebecca Miner
    Feb 7, 2026
    1.0
    Ordered a REESES Peanut Butter Blizzard here. I think this is the worst blizzard Ive every had from a Dairy Queen. They certainly DO NOT use Reeses brand in there ice-cream, it was some kind of cheap knock off nasty stuff. If I wasnt just traveling through , I would have asked for a refund. Will not be stopping there again.
  • DE
    Dalton Edwards
    Nov 15, 2025
    1.0
    orders 4 tenders and guess what?? got home, looked in the box, to my surprise there was not 4, not 3, NOT EVEN 2, BUT ONE SINGULAR CHICKEN TENDER!!! i scan the box thoroughly to make sure my eyes weren’t deceiving me. they weren’t, i got one chicken tender. absolutely unbelievable. i think im still in shock by what happened. this is a once in a lifetime experience and a story i will pass on for generations. dairy queen, i have no idea what i did to deserve this betrayal. do better. i’ll enjoy my SINGULAR tender now. goodnight
  • AD
    Ashley Denham
    Nov 3, 2025
    5.0
    Enjoyed talking with manager , he decorated a ice cream cake for me. He did exactly what I wanted. Thank you for making a birthday special!!

Brand Certified Facts from Dairy Queen Grill & Chill

Dairy Queen Grill & Chill partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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