Chipotle Mexican Grill

Reviews

• NQ

  Nancy Quinlan

  5 days ago
  5.0
  My food wasn’t ready for pick up when I got there (no big deal) both of the gentlemen that helped me at the pick up window were so kind to me! I was greeted with a huge smile and was offered a free drink for having to wait. I frequent Chipotles quite a bit and this is by far the best customer service I’ve received from any store!! Kudos to the Highway N store! I’ll definitely come to this location more often.
• TB

  Trevor Brave

  Feb 23, 2026
  1.0
  Gave me the tiniest portion of chicken and rice so I asked if I could get a little bit more and dude charged me for what was still less than a normal portion. It was on the chicken Al pastor too which is more expensive
• LE

  Lily Esker

  Feb 21, 2026
  1.0
  Fully raw piece of chicken in my bowl- found it after almost finishing the whole thing.
• RP

  Ryan P

  Feb 1, 2026
  1.0
  Complete disarray this Sunday. Seemed like one person was actually working the line while the others let him drown. Decided to cut my losses after waiting 20 minutes in line when the counter was filthy and they didn't have the meat, even on the grill. Other locations seem to handle business a lot better.
• SL

  Stacey Little

  Jan 20, 2026
  1.0
  Yesterday around 7:30pm I put an order in for delivery. This Chipotle is my favorite location and its close to my home. I spent around $56 for my 2 bowls and sides. That's expected and was fine. My order arrived around 8:10pm. I was shocked to find that what I had ordered wasn't in the bag. The order was completely wrong. I tried calling the location but because it was a delivery order the system wouldn't let me speak to a crew member because it said they were busy helping other customers. I am one week post surgery and I am not cleared to drive but had to go up there to speak to someone. When I arrived most of the crew were standing around talking not busy at all. They acknowledged me quickly and I explained my situation. They went to go get the manager. He explained that I could keep the wrong order and they would remake my food but couldn't give me a refund because getting free food was more than fair. I didn't ask for a refund I just wanted to make it right. But, I didn't like this response because. I didn't want the free food. It wasn't my order. I was in alot of pain and wanted them to get my order correct the first time. I explained this to them. The manager walked away and the crew member was extremely nice and remade my bowls. I noticed they were out of alot of ingredients or the ingredients were old. He had to go to the online service line to get ingredients. If the restaurant is serving food for a few more hours. The ingredients should be available until end of day. I wasn't abke to get one of the ingredients that was in my order due to them being out even in the back. The manager did change his tune and say I could go to 1800 chipotle and get a refund there. Then he apologized again. I was given my order and a large cup of guacamole which was nice. I did reach out to the contact center. I'm waiting for a response. I would say if you are wanting Chipotle from this location just go in. This is the second time they messed up my online order and I've had to go in and have them remake it.

Frequently Asked Questions About Chipotle Mexican Grill