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Sonic Drive-In

3.6
(1168 reviews)

Business Details

1002 S Kirkwood Rd, Kirkwood, MO
63122, United States
(314) 835-1149

About

Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Kirkwood, MO. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 1002 S Kirkwood Rd for the ultimate SONIC experience!

Location

Sonic Drive-In
1002 S Kirkwood Rd, Kirkwood, MO
63122, United States

Hours

Reviews

3.6
1,168 reviews
5 stars
464
4 stars
261
3 stars
147
2 stars
69
1 star
227

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times at both the drive-thru and order stalls, often exceeding 20 minutes.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders, including missing items and wrong food.

Customer Service

Feedback indicated a mix of experiences with staff, ranging from friendly and helpful to rude and unprofessional.

Food Quality

While some customers enjoyed the food, others noted inconsistencies in quality, including undercooked items and incorrect flavors.
  • CB
    Chelsea Barber
    Feb 18, 2026
    1.0
    Unfortunately, I waited for 30 minutes for a mobile order. After seeing multiple cars arrive after I got there and receive their food, I finally got out of my car and walked up to the door to ask about my order. The employee was friendly, but that was the only positive aspect of my visit. She walked inside and my order was right there on the counter. Not sure how long my order had been sitting there, but all of the food was cold.
  • TM
    Trisha Mounce
    Feb 14, 2026
    1.0
    In a hurry? Go somewhere else! We sat in the drive thru for 10 minutes after the person in front of us ordered got their food and drove on. No comment from the box finally a man comes out and says the drive thru is broken and to pull up to a stall which we did while other people continued to get served in the drive thru after us. The women who did finally answer in the stall spoke so soft we couldn’t hear her and she had us repeat several times. Only to take 30 minutes total to get our food and the order was wrong. MANAGEMENT this was on 2/14/26 @ 1230-1pm DO BETTER!
  • LS
    Laura Stephens
    Feb 9, 2026
    1.0
    I waited 11 minutes for a drink and some cheese sticks and no one else was there
  • SN
    Sean Nielsen
    Feb 8, 2026
    2.0
    Food is great, I normally don’t have a problem with drive thru, but today when I tried to order from a parking kiosk, the guy taking my order was rude, trying to upsell me, acted like he couldn’t understand me, and refused to let me order what I wanted off the menu. I just drove away. Upsetting service from a favorite chain, guess I’ll be going to Raising Cane’s next door
  • IF
    Ian Fairchild
    Feb 1, 2026
    1.0
    I placed a mobile order and checked in on the app on time. I waited for 20 minutes and didn’t get my food. I had to CALL THE STORE THREE TIMES in a row for them to finally pick up. I had to tell them I’d been sitting for over 20 minutes and still hadn’t gotten my food while I watched people pull up next to me and leave repeatedly. The carhop very apathetically said “sorry for the wait” as if they didn’t just waste more than half an hour of my time total. Terrible customer service

Brand Certified Facts from Sonic Drive-In

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Certified March 01, 2026Yext Knowledge Graph
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