Business Details
About
Mexican Restaurant
Chipotle Kirkwood is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.2
1,502 reviews
5 stars
572
4 stars
225
3 stars
116
2 stars
124
1 star
465
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous reviews highlighted rude and unprofessional staff, with many customers experiencing poor service and disrespectful interactions.
Portion Sizes
Many customers complained about inconsistent and small portion sizes, often feeling shortchanged for the price paid.
Cleanliness
The restaurant was frequently described as dirty, with unclean tables and food areas, contributing to a negative dining experience.
Food Quality
Several reviews mentioned cold food, stale chips, and overall mediocre quality, leading to disappointment among customers.
Positive Experiences
Despite the negative feedback, some customers reported positive experiences with friendly staff and good food, indicating that there are occasional bright spots.
- HWHank WaltonNov 10, 20251.0Arguably the worst chipotle in the St. Louis area. Workers are extremely rude and always have an attitude. Better off making the trip 5 mins down the road to Qdoba.
- DMDarrin MichaelNov 6, 20251.0Food was alright nothing special Qdoba is better by far and doesn’t charge for queso or guacamole. Also the staff at this place is extremely rude do not come here!!
- MMMarkOct 28, 20251.0This cheepotle teem all laughing about how two of their half scoops equals two whole scoops and charging me for extra meat. This wasn't a laughing matter to me!
- DCDennis CiotOct 26, 20251.0Food was decent compared to other times but the one thing you can count on this location is terrible service and utmost disrespect. They hold back portions and we're very rude about the seating situation, tables were full and they were placing mobil orders on the table with seats and wouldn't move them for people to sit and eat. I also asked for spoons, and they brought out forks which weren't needed just to be difficult. We had a baby that was being a baby and they decided to turn up the music to "drown out the noise." It was so annoying others in the restaurant asked them to turn it off. So disrespectful, this is the last time they get our business.
- DHDee HOct 11, 20252.0Moved from Kirkwood a few years ago and had not been to any Chipotle since. This is an overall review of 3 visits in the past 6mo. The first time I got one burrito bowl and one burrito, The amount of meat was so small it was ridiculous. When I inquired, I was told, of course, that he would be happy to double the meat if I wanted to pay. The 2nd time I visited, I got 2 burritos'. I didn't ask for anything extra, however the portion was more than generous. The 3rd time it was back to the first time, scant portions blank look when I inquired about the small portions, quickly followed by the usual offer to double the meat, for a fee. The food is good, portions are inconsistent, staff is not friendly or helpful. One thing I will say in their defense is that there seemed to have been someone training every time.
Frequently Asked Questions About Chipotle Mexican Grill
What type of cuisine does Chipotle Mexican Grill in Kirkwood offer?
Chipotle Mexican Grill in Kirkwood offers customizable Mexican fast-casual dishes including burritos, bowls, quesadillas, tacos, and salads.
What are the operating hours for Chipotle Mexican Grill in Kirkwood?
Chipotle Kirkwood is open daily from 10:45 AM to 10:00 PM.
Does Chipotle Kirkwood offer delivery and pickup services?
Yes, Chipotle Kirkwood offers both in-store pickup and delivery services.
How can I order food from Chipotle Kirkwood online?
You can order online through Chipotle's website or app using the links provided, such as https://order.chipotle.com/ or the Chipotle app.
Where is Chipotle Mexican Grill in Kirkwood located?
Chipotle Kirkwood is located at 1255 S Kirkwood Rd, Kirkwood, Missouri, 63122, USA.
Does Chipotle Kirkwood have any special sourcing or food quality principles?
Yes, Chipotle follows 'Food with Integrity' principles, sourcing responsibly with real ingredients, using humane and sustainable farming practices without artificial colors, flavors, or preservatives.
What are some nearby coffee shops where I can go after visiting Chipotle Kirkwood?
Nearby coffee shops include Dunkin' and 7 Brew Coffee, perfect for grabbing a coffee after your meal.
Are there any transit options near Chipotle Kirkwood for convenient access?
Yes, Metro Bus Stop #21, 48 is located nearby which offers accessible public transportation to Chipotle Kirkwood.
What hotels are near Chipotle Kirkwood if I am visiting from out of town?
Nearby hotels include BEST WESTERN St. Louis-Kirkwood Route 66 and Best Western Kirkwood Inn, both suitable for lodging during your visit.
Does Chipotle Kirkwood accept credit cards and offer catering options?
Yes, Chipotle Kirkwood accepts credit cards and provides catering and delivery catering services.