Wingstop

Reviews

• RR

  Rye

  Apr 6, 2026
  1.0
  (Note: Contacted corporate customer service via form, but have not received a reply.) We placed an order online and when my husband went to pick it up, the woman working the counter (who later identified herself as the manager) told him that the food had already been given away. She said that the person who picked it up had give my husband's name. (There is a board on the wall with the names of the orders. They are listed first name, last initial...) She then had him spell his last name (which she clearly did not do with the person who stole our food) and she said to him, "If it's your order, you must know what's in it." He then started listing items, and that's when she said, "Well, I'm just not going to remake that much food." She then said that his wife (me!) must have picked it up, even though we only have one car and he was driving it. (I have not left home all evening.) After calling me, he went back inside to ask for the manager's number (at which point she finally identified herself as the manager.) He spoke conversationally to her and tried to sympathize with her, as it seemed like she was the only one working tonight. She told him that he was being "irate" and that if he did not leave, she was going to call 911 and held the door open for him. When he attempted to speak to her one more time, she told him that he was "blocking the door to her establishment." So, no food, we're out $50, and had the singular experience of being threatened with police action. We'll definitely be taking our business elsewhere, but someone very much needs to look into this because that is a level of insanely bad customer service the likes of which we've never experienced before, especially from someone who is supposedly a manager.
• AO

  ann oneal

  Apr 3, 2026
  5.0
  First time eating there today. Delicious food and friendly staff!
• MS

  Madelaine Santana

  Mar 24, 2026
  1.0
  If I could give 0 stars I would. Too bad that’s not an option. I went to this Wingstop in Missouri for the first time and I must admit it was by far the worst experience. The manager Judith completely ignored us and pretended to take our order after asking how much it would be for a 30pc family Meal. She said hold on let me get someone to help u and made me think she didn’t know what she was doing and needed help. She went and knocked on the bathroom door to rush one of the girls to help us and another female worker was on lunch eating I’m the customer area. Judith took a personal phone call and started talking on the phone then the nice girl at the register asked her to please enter the code so she can take our order and she continued with her phone conversation and totally disregarded her. At this point I felt as her phone call was more important than assisting the customers. I’ve never been to wingstop and it’s been empty. The lack of customer service is questionable. I immediately walked out when I saw she didn’t care to take our order after waiting over 10 minutes with no customers in the facility. Discrimination against Hispanics. Ladies and Gentlemen stop do not waste your time going to this wingstop. I highly recommend going to the one 10 minutes away it’s worth the drive at 4313 Chouteau Trafficway Kansas City, MO 64117 The team there was amazing and exceed customers expectations.
• BB

  Batt

  Mar 17, 2026
  5.0
  el señor fue tan lindo con nosotros y nos atendió súper bien, muy bien servicios, no tengo papá pero si tuviera uno ojalá fuera el
• JE

  Joseph Essenhofer

  Feb 23, 2026
  1.0
  the manager was unable tk take order accurately took several attempts with no success. the GM had to step in to finish. very unprofessional. then while waiting for food I watched the same so called manager touching cooked food with her bare hands. then when brought to her attention she said I was a liar. I know what I saw. never eat here

Frequently Asked Questions About Wingstop