Brand Certified
Wendy's
3.6(581 reviews)
Certified by Wendy's • Feb 22, 2026
Business Details
13601 Madison Ave, Kansas City, MO
64145, United States
Certified by Wendy's • Feb 22, 2026
(816) 943-1634
Certified by Wendy's • Feb 22, 2026
https://locations.wendys.com/united-states/mo/kansas-city/13601-madison-ave
Certified by Wendy's • Feb 22, 2026
About
Certified by Wendy's • Feb 22, 2026
Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Certified by Wendy's • Feb 22, 2026
Hours
Certified by Wendy's • Feb 22, 2026
Reviews
3.6
581 reviews
5 stars
220
4 stars
148
3 stars
85
2 stars
40
1 star
88
What are people saying?
AI-generated from recent customer reviews
Food Quality
Many customers reported issues with cold or improperly prepared food, including cold fries and dried-out burgers.
Customer Service
Customer service experiences varied widely, with some praising friendly staff while others reported rude or dismissive behavior.
Speed of Service
The drive-thru speed received mixed reviews; some customers noted fast service, while others experienced long wait times.
Cleanliness
The cleanliness of the restaurant was mentioned positively by some, but there were also complaints about unsanitary conditions.
- DSDoug SchieszerFeb 11, 20265.0This is a fast food restaurant, I'm not saying it is gourmet, but this may be the best fast food restaurant in Kansas City. This restaurant is about halfway between my home and an area I have to drive to regularly. Whenever I stop here I am usually going through the drive through and I'm in a hurry. They have never gotten an order wrong for me. The food is consistently as good as you can expect from a fast food restaurant, and the staff is always friendly. Also, I don't even worry if there is a line because I know it won't take long, they are always super fast. Just because I point out that it isn't gourmet don't get me wrong, it will probably be the best Wendy's food you have tasted.
- EDErica DeardorffFeb 3, 20261.0Bad customer service, I asked to pay to add something to mobile order, even as separate payment or cash and told no and that there was a line in drive through so they could not. There was absolutely nobody but me. The drive thru and parking lot was completely empty. Completely dismissed any of my questions
- EPEbonie ParkerJan 22, 20265.0The guy at the front counter makes me want to spend money there because of his customer service.
- AOAnthony OryallJan 19, 20264.0Great fast food reasonable prices.
- CKCasey KlineJan 4, 20261.0Went here last night to pick my 4 year old up a happy meal and not an hour after she ate, she projectile vomited all over my carpet. She has been throwing up every hour on the hour, can't keep a drop of water down. The last thing she ate was wendys kids cheeseburger and fries and a little of her frosty. I'm extremely disappointed that not only did bad food come out of there but it made it to my 4 year old daughter. The service was great, never had an issue. But the food is no good, the fries are never fresh. Avoid this place as I'm in contact with cooperate because someone isn't cooking properly in that kitchen.
Frequently Asked Questions About Wendy's
Is 13601 Madison Ave Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the regular operating hours for the Wendy's at 13601 Madison Ave in Kansas City, MO?
The Wendy's location at 13601 Madison Ave is open daily from 8:00 AM to midnight.
Does this Wendy's location offer drive-thru service?
Yes, the Wendy's at 13601 Madison Ave has a drive-thru that operates from 8:00 AM to midnight every day.
Is breakfast served at the Wendy's on Madison Ave in Kansas City?
Yes, this location serves breakfast, including combos, sandwiches, coffee, and sides, which can be ordered via the app or online.
How can I place an order for delivery from Wendy's at 13601 Madison Ave?
You can place a delivery order through the Wendy's app or at order.wendys.com by selecting this location and entering your delivery address.
What payment methods are accepted at the Wendy's on Madison Ave?
This Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa payment options.
Where can I find Wendy's menu pricing and nutritional information?
Menu prices and nutritional details are available on the Wendy's website or mobile app once you select the 13601 Madison Ave location.
How can I contact this Wendy's location for feedback or questions?
You can call the location directly at (816) 943-1634 or reach Wendy's Customer Care via their contact page or phone at 888-624-8140.
Are there any nearby fast food alternatives around Wendy's at 13601 Madison Ave?
Nearby fast food options include Subway, Hardee's, Freddy's Frozen Custard & Steakburgers, and another Wendy's location, providing customers with several dining choices.
What local shopping options are near the Wendy's on Madison Ave?
Nearby shopping includes Walmart for groceries and discounts, Real Deals - Martin City for home goods, Shoe Carnival for footwear, and Marshalls for department store goods.
Are there health and wellness services close to Wendy's at 13601 Madison Ave?
Yes, nearby health services include CareNow Urgent Care - South Kansas City, Care Spot medical center, and dental offices such as My Kid's Dentist and Orthodontics and Madison Dental Group.
Brand Certified Facts from Wendy's
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Certified February 22, 2026Yext Knowledge Graph
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