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Wendy's

3.1
(1556 reviews)

Business Details

(816) 763-3161

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
5363 E. Bannister Road, Kansas City, MO
64137, United States

Hours

Reviews

3.1
1,556 reviews
5 stars
438
4 stars
304
3 stars
250
2 stars
159
1 star
405

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional behavior from staff, leading to a negative customer experience.

Food Quality

Many customers reported receiving cold, poorly prepared food, with several instances of incorrect orders.

Cleanliness

The restaurant was frequently described as dirty, with unsanitary conditions noted in both the dining area and kitchen.

Order Accuracy

A significant number of reviews mentioned missing items or incorrect orders, indicating a lack of attention to detail.

Management Issues

Several customers pointed out poor management practices, including staff behavior and overall restaurant organization.
  • MS
    Miguel Sandoval
    2 days ago
    1.0
    Bad service
  • KA
    Kendell Avery
    2 days ago
    1.0
    Rude drive thru worker. Negativity lead me to not wanting service from here again
  • AW
    anthony west
    Jan 30, 2026
    2.0
    Man that kitchen area was disgusting fries from the previous night all on the floor, gray water on the floor I watched this lady stocking the chilli cups drop them on the floor and just left them there. The service was good but man they need to clean up if I did not order my food online I would not have eat there.
  • GJ
    Gafield Joseph
    Jan 28, 2026
    1.0
    Staff lying turning away customers because they only have 3 workers in store. Why is your staffing issue everyone's fault.
  • DD
    Damndaged
    Jan 18, 2026
    5.0
    Snickerdoodle Shake is amazing

Frequently Asked Questions About Wendy's

Is Bannister Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the drive-thru hours for Wendy's at 5363 E. Bannister Road?

The drive-thru is open from 8:00 AM to midnight Monday through Thursday and Sunday, and until 1:00 AM on Friday and Saturday.

Brand Certified Facts from Wendy's

Wendy's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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