Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Numerous reviews highlighted rude and unprofessional behavior from staff, leading to a negative customer experience.
Food Quality
Many customers reported receiving cold, poorly prepared food, with several instances of incorrect orders.
Cleanliness
The restaurant was frequently described as dirty, with unsanitary conditions noted in both the dining area and kitchen.
Order Accuracy
A significant number of reviews mentioned missing items or incorrect orders, indicating a lack of attention to detail.
Management Issues
Several customers pointed out poor management practices, including staff behavior and overall restaurant organization.
MS
Miguel Sandoval
2 days ago
1.0
Bad service
KA
Kendell Avery
2 days ago
1.0
Rude drive thru worker. Negativity lead me to not wanting service from here again
AW
anthony west
Jan 30, 2026
2.0
Man that kitchen area was disgusting fries from the previous night all on the floor, gray water on the floor I watched this lady stocking the chilli cups drop them on the floor and just left them there. The service was good but man they need to clean up if I did not order my food online I would not have eat there.
GJ
Gafield Joseph
Jan 28, 2026
1.0
Staff lying turning away customers because they only have 3 workers in store. Why is your staffing issue everyone's fault.
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the drive-thru hours for Wendy's at 5363 E. Bannister Road?
The drive-thru is open from 8:00 AM to midnight Monday through Thursday and Sunday, and until 1:00 AM on Friday and Saturday.
Does this Wendy’s location offer breakfast?
Yes, this Wendy’s at 5363 E. Bannister Road serves breakfast with various combos and sandwiches available.
How can I place an order for pickup or delivery at this Wendy’s?
You can order through the Wendy's mobile app or visit https://order.wendys.com to place your order for pickup or delivery where available.
What payment methods are accepted at this Wendy’s?
This location accepts American Express, Cash, Discover, Mastercard, and Visa for payment.
How do I provide feedback or contact Wendy’s at this location?
You can call (816) 763-3161 directly, use the Customer Care live chat on the Contact page, call 888-624-8140, or complete the Wendy’s Customer Satisfaction Survey online.
Where can I find nutrition and allergen information for Wendy’s menu?
Nutrition and allergen info is available on their menu website, mobile app, and in-store with assistance from crew members.
Are there any nearby fast food alternatives if I want to explore other options around Wendy’s?
Yes, nearby alternatives include Hardee’s and Taco Bell, both fast food restaurants located near the Wendy’s on E. Bannister Road.
What entertainment options are close to this Wendy’s for after a meal outing?
The 3 Trails Performing Arts Center is nearby, offering concerts and theatre shows, making it a great spot to visit after dining at Wendy’s.
Are there nearby hotels if I’m visiting the area and want accommodation near Wendy’s?
Yes, nearby hotels include Hampton Inn Kansas City Southeast and Hampton by Hilton, making it convenient for visitors looking to stay close to Wendy’s.
Can I visit other businesses or services near Wendy’s while I'm in the area?
Certainly, nearby services include Redbox for rentals, Exotic Motors Auto Group for car needs, and Arvest Bank for financial services.
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