Wendy's

3.7
1025 reviews

About

Fast Food RestaurantBreakfast Restaurant
At Wendy’s in Kansas City, MO we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s Kansas City, MO hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
9800 Northwest Prarie View Road, Kansas City, MO
64153, United States

Hours

Reviews

3.7
1,025 reviews
5 stars
408
4 stars
267
3 stars
138
2 stars
74
1 star
138

What are people saying?

AI-generated from recent customer reviews

Service Quality

Mixed reviews on service quality, with some praising friendly staff while others reported rude or inattentive employees.

Food Quality

Inconsistent food quality; some customers enjoyed their meals while others received cold or incorrect orders.

Cleanliness

Concerns about cleanliness in dining areas and restrooms, with some customers noting dirty tables and floors.

Order Accuracy

Frequent issues with incorrect orders, leading to customer frustration.

Speed of Service

Long wait times reported, especially during busy hours, contradicting the fast food expectation.
  • NB
    Nate Brodie
    Nov 17, 2025
    5.0
    Fast service
  • JF
    Joe Favela
    Nov 16, 2025
    1.0
    First in line at about 6pm on a weekday, still had to wait over 20 minutes for food. Had to repeat my order 3 times to the same woman, no receipt offered, rude staff, waited 5-10 minutes at the pick up window and was told to pull up to wait and was there 15+ minutes. I used to put up with this place because it was so close to my work, but I'm done.
  • AD
    Alexis Davis
    Nov 11, 2025
    1.0
    Told them I had food allergies. Were rude and added the allergy item anyway. Requested a refund when I realized said item was on food, but without driving all the way back no refund. Should have known better by the rude attitude when I ordered. Fries were cold and gross.
  • BP
    bass Pham
    Nov 11, 2025
    1.0
    Horrible attitude. Order my food Nd was waiting for a repeat confirmation, never got one. Bad attitude. The staff on Swift is much more friendly than the guy who took the order.
  • FV
    Frankie Viz
    Nov 5, 2025
    1.0
    I had an unfortunate experience at this Wendy’s location near closing time. When I attempted to place an order, I was informed that the credit card machine was not working. After I inquired whether there was only one credit card terminal, there was no response from the employee. I proceeded to the drive-thru window to ask for the store number (not the address or phone number), but the staff were unhelpful and dismissive. While sitting in my car for a few minutes to look up the store information, an employee later mentioned that the machine was working again. By that point, I had already decided to leave. The overall lack of communication and professionalism made for a very disappointing experience, especially given that I arrived before closing time.

Frequently Asked Questions About Wendy's

Is 9800 Northwest Prarie View Rd Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.