Wendy's

3.1
1206 reviews

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
9301 North Oak Trafficway, Kansas City, MO
64155, United States

Hours

Reviews

3.1
1,206 reviews
5 stars
302
4 stars
254
3 stars
198
2 stars
127
1 star
325

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Numerous customers reported issues with incorrect orders, including missing items and wrong food being served.

Service Speed

Many reviews highlighted long wait times in the drive-thru and for online orders, with some customers expressing frustration over delays.

Staff Behavior

Feedback varied on staff interactions, with some praising friendly service while others reported rudeness and unprofessional behavior.

Dining Availability

Customers frequently noted that the dining area was closed, leading to dissatisfaction with the drive-thru only service.

Food Quality

Several reviews mentioned cold or poorly prepared food, with specific complaints about overcooked items and lack of freshness.
  • ST
    Sloan Thomas
    1 day ago
    1.0
    This location always messes up at least one thing in my order
  • GG
    Guillermo Garcia
    3 days ago
    1.0
    Quite possibly the worst Wendys/fast food restaurant I've ever been through. This has CONSISTENTLY been a terrible experience from the order just being plain wrong to waiting at the drive thru lane for 20 minutes without a single car in front of me. This legitimately needs an overhaul. Its FRUSTRATING coming here.
  • BP
    Brian Potter
    Jan 5, 2026
    1.0
    Pulled up to the drive-thru. Sign on speaker stating they were having issues with their “speaker” so to let them know you have arrived. So I tapped my horn. No response. So I have to assume speaker system is down as stated, so I pulled up to the window to let them know I arrived and to order. Would not take my order at the window. Due to being against their policy. Was told I have to drive back around to the speaker to order. Told the lady at the window I had already did that with no response when I tapped my horn. Was told they hear everything so apparently tapping the horn wasn’t the proper way of letting them know I arrived. Guessing there must be a lot of people tapping their horns in the area so when they hear a horn it must just be normal noises in the drive thru. Unfortunately there was not instructions on their sign on how to let them know someone had arrived that was acceptable to them. Would have been helpful. Maybe reword your sign to let the customers know the speaker is fine that the sensor alerting them you have pulled up is the issue and just say “hello” to alert them. Asked for a manager after multiple request to take my order. Lady I spoke to at the window stated she was the manager. Told her I will not bring driving back around. Not sure what happened with customer service especially when their own systems or lack of properly worded signage was the issue. Good thing there is a McDonalds literally a block away. Prefer Wendy’s over McDonalds, but not enough to go back to that location that is literally a few minutes from home At least for awhile, hope it’s not years as last time. Very unfortunate since that location seemed to have gotten their location back to standards the last 3 years. Because the first few years living in the area it was a place you stopped even attempting to go there due to so many issues. Will miss you Wendy’s.
  • MB
    Michelle Barnes
    Dec 10, 2025
    1.0
    We got to the store today, which is a Wednesday at 12:30 and all of the doors to the inside of the building were locked. We didn’t get our food through the drive-through that all of it that we ordered so I went to try to get the rest of our food and couldn’t get anybody without screaming food drive-through window over other customers. It was absolutely insane and totally ridiculous. The store has had this problem on a multitude of occasions and I’m over it. I will not be visiting this location again.
  • EM
    Elazor Mishyahkah
    Dec 8, 2025
    1.0
    The manager Mitchell was very disrespectful, & used the most unexcusable language. Never in my life have I seen such horrible service. " I will never eat at Wendy's again 😞" IV been a customer for over 30years"

Frequently Asked Questions About Wendy's

Is 9301 North Oak Trafficway Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the operating hours of Wendy's at 9301 North Oak Trafficway?

Wendy's at 9301 North Oak Trafficway is open from 8:00 AM to midnight Sunday through Thursday and until 1:00 AM on Fridays and Saturdays.