Taco Bell Cantina

Reviews

• ML

  Michelle Levy

  5 days ago
  1.0
  I went to walk in the cantina in Westport , apparently you can't bring something to carry things in , you have to leave it outside !
• CE

  Cyra Ellis

  Jan 1, 2026
  1.0
  This was hands down one of the most disrespectful, chaotic, and poorly managed late-night food experiences I’ve ever had. We arrived in person around 1:30 AM and were told we could not order inside and were forced to order online, even though the location didn’t close until 3:00 AM. The front doors were locked, and after placing our mobile order, we were directed to a side pickup window. From there, everything fell apart. We stood at the side window for over 35 minutes with no employee acknowledging us. There was a visible pile of completed orders inside, but staff intentionally ignored mobile/online orders while continuing to fulfill inside orders only. Even knocking on the window was ignored. When staff finally came to the window, they admitted they were over two hours behind. People waiting were told things like, “That person ordered two and a half hours ago”—many of those customers had already given up and left. Yet the system continued to accept online orders. When I asked for basic information—what order numbers they were on, whether we were close, or an estimated time—I was told “everything is out of order” and that they had no idea. That’s unacceptable for a major chain with a digital ordering system. One male employee (pictured in my upload) was openly rude and dismissive. When I asked for a refund, he refused to help, offered no solution, and when asked his name responded with, “It doesn’t matter what my name is.” Another customer (my friend) had ordered two hours earlier and left—staff refused to even help retrieve a receipt or provide guidance. Security was equally unhelpful, stating they were “just paid to stand there” and unwilling to assist with communication or crowd control. To make matters worse, a shooting occurred nearby, after which the location shut down completely, canceled all remaining orders, and sent everyone away—no food, no communication, no accountability. The most offensive part of this experience was the attitude. It was very clear that staff assumed customers were drunk or didn’t matter because it was late night in a bar district. That does not excuse disrespect, ignoring customers, or refusing refunds when the business failed to deliver. If you take someone’s money immediately, you are responsible for either fulfilling the order or providing a refund—on the spot, not pushing customers through extra hoops later. This location showed: • No crowd management • No mobile order process • No accountability • No respect I will never return to this Taco Bell Cantina, and I strongly caution anyone ordering late night here—especially online.
• PP

  Phillip McCann (Phil)

  Dec 21, 2025
  1.0
  I wish I could give this zero stars. Their order system rolls the dice to see if you will get your order or not. Ordered immediately after my friends on a relatively busy night. Several people that came in after me got their orders and finished them before the staff told me my order was coming soon. At the 45 minute mark I threw in the towel and asked for a refund.
• CD

  Chase Dove

  Dec 19, 2025
  5.0
  Great location
• AU

  Amelia Urdang

  Nov 29, 2025
  5.0
  The bathrooms are beyond nasty. So don't plan on using the potty while there. I always get bean and cheese burritos and they are always good. The wait time is never bad.

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