Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Kansas City, MO. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 4520 Blue Parkway for the ultimate SONIC experience!
Customers frequently reported extremely long wait times for their orders, often exceeding 30 minutes.
Food Quality
Many reviews highlighted issues with food quality, including cold, undercooked, or stale items.
Customer Service
Numerous complaints were made about rude or unprofessional staff, with some customers feeling their concerns were not addressed.
Order Accuracy
A significant number of customers experienced incorrect orders or missing items, leading to frustration.
Cleanliness
Several reviews mentioned unsanitary conditions and a lack of cleanliness in the restaurant.
BH
Brooklyn Hawkins
5 days ago
5.0
0 the recent employees are very polite
SM
Simone Morris
Feb 13, 2026
1.0
Every single person in this place needs to be fired. They literally treat and serve people in a way that they themselves would never tolerate. Ordered via DD - Food arrived with no Tamper Seal NO wrapping on the drink or Other Items. Why would YOU send an order for delivery out without SEALING the food to make sure it is not tampered with?! Would YOU eat that?! NO. Unsafe. Unsanitary. Plus, they know they are unprofessional and out of line which is why the phone is always permanently off the hook so no one can call and complain. This is not a safe restaurant. NEVER GO HERE.
NN
Nikki
Feb 1, 2026
1.0
This place is terrible took over 15 minutes to get an answer from drive thru and even longer after ordering the place doesn't look like it's clean either. The car in front of me clearly had an issue they gave back food and after 20 minutes was directed to pull into a spot would not recommend
DG
Dan Giles
Jan 31, 2026
1.0
Waited over 35 minutes for our mobile order with no acknowledgement by anybody in the restaurant. Ended up leaving because I was tired of waiting for what should have been done before we arrived. I would like a member of management to reach out to me and I want to refund