Sonic Drive-In

3.9
878 reviews

About

Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Kansas City, MO. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 500 East Red Bridge Road for the ultimate SONIC experience!

Location

Sonic Drive-In
500 East Red Bridge Road, Kansas City, MO
64131, United States

Hours

Reviews

3.9
878 reviews
5 stars
373
4 stars
234
3 stars
137
2 stars
59
1 star
75

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer experiences with service are mixed, with some praising friendly staff and quick service, while others report long wait times and incorrect orders.

Food Quality

Food quality is inconsistent; some customers enjoy fresh and hot meals, while others receive poorly prepared items or incorrect orders.

Management Issues

Several reviews highlight a lack of accountability and training among staff, leading to repeated order mistakes and poor customer service.

Atmosphere

The location is noted for its cleanliness and festive decorations, but some customers mention issues with the parking lot and overall maintenance.
  • TT
    Todd
    Jan 2, 2026
    5.0
    Excellent service and delicious hamburgers/tots!!
  • JS
    Jay Scott
    Nov 7, 2025
    2.0
    Pretty run down sonic. Great service, friendly. Check your blast because they dont mix anything in them they just sprinkle stuff on top to make it look like it
  • HL
    haley lane
    Oct 18, 2025
    5.0
    BEST BURGER EVER!!! I would literally pick a meal from here over a fine dining experience. Kind service and short wait time. Delicious double smash!
  • BC
    Beth Cannafax
    Sep 20, 2025
    1.0
    We ordered 2 smash burgers but the app would not engage the logo so I ordered anyway with onion rings. The burgers were over smashed and too done...and Onion rings not done enough. The bigger issue was the burgers were over salted ; so much so that I couldn't eat mine. I called while we were still in the lot but manager didn't seem too concerned and certainly did not offer to refund or replace. Normally we enjoy sonic food and service but not this time.
  • XB
    XA Boerger
    Sep 16, 2025
    2.0
    I want to start by saying I worked at Sonic for 6 years while putting myself through college, so it honestly pains me to have to leave this review. This is the closest Sonic to our house, and the staff here is always kind and positive!! ✨Unfortunately✨ the food and ice cream quality consistently bring this location down. Orders are frequently wrong, especially when it comes to ingredients we specifically ask to leave off. It is not an occasional mistake, it happens nearly every other visit. For example, when I add jalapeños, onions are automatically included even if I have said “no onions.” (Which I do every single time because I loathe them.) The same issue happens with ketchup. A good example is the ✨Ultimate Burrito✨. This item does not come with vegetables or onions by default. Yet nearly every. single. time I add jalapeños, onions end up on it too. It is frustrating, repetitive, and feels like the order instructions are being ignored by the kitchen when the order taker is correct majority of the time!! After countless replacements and several refunds, I have reached my breaking point. Last night sealed it for me: a friend brought back ice cream from this location, and I had paid for extra Reese’s in my Blast. I understand how busy it can get, I have been through those rushes myself. But receiving a Blast with zero Reese’s in the entire bottom half of the cup is unacceptable. The correct process is simple: fill the cup halfway, add candy and mix, then add more ice cream, more candy, and mix again. Skipping that step shows a lack of training and oversight. That is really the issue here: management and accountability. Staff should be trained and monitored to reduce errors, and those who struggle should be placed on simpler stations until they actually improve. Ticket errors and cancellations CAN be tracked, managers SHOULD be reviewing those numbers monthly to identify problems and coach their staff. Without that, customers continue to receive disappointing product quality, and ultimately service. I hope management and staff read this as constructive criticism, not just another pissed off customer only leaving a poor review because they are mad. I have been patient, I have accepted corrections, and I have given chance after chance. But at some point, this location needs to take training and accountability more seriously if they want to keep loyal customers coming back.