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For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Kansas City, MO. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 10101 N.e. Cookingham Road for the ultimate SONIC experience!
Many customers reported frequent issues with incorrect orders, including missing items and wrong food.
Customer Service
Numerous reviews highlighted poor customer service, with staff being rude or dismissive during interactions.
Food Quality
Several customers expressed dissatisfaction with the quality of food, noting it was often cold, undercooked, or not prepared as requested.
Speed of Service
While some customers experienced quick service, many others reported long wait times and delays in receiving their orders.
CS
Clayton Sch
Jan 4, 2026
5.0
We try to stop at Sonic when we see them. Nostalgia type feel. GREAT Food.
CW
Cody Watterson
Nov 20, 2025
1.0
The girl taking orders over the intercom sounds like she could care less to be there. Everytime we order, the food is wrong. Never gives cheese with the pretzels. Our drinks are always wrong. This location needs an overhaul. We'll have to start going to a different sonic because people don't want to go to a restaurant where every worker you encounter has an attitude and their foods always wrong.
SG
Scott Goeke
Oct 12, 2025
3.0
Ordered in the app and set up the food with my desired condiments. Guess the cooks don't read what's asked for and just make what ever they want. Not the first time my orders been wrong here. Time to find a new Sonic.
RR
Rick Reynolds
Oct 1, 2025
1.0
Today 4 pretzels arrived with no cheese. Last week I stopped there and received no cheese when I called over the intercom they charged me for them. When I explained to the carhop that they come with the pretzels. He said no they don't.
MW
mike w
Aug 22, 2025
1.0
You would think saying ‘single burger, no cheese’ three time would get the idea across. Yet here i am with a double burger with nasty cheese. Get your stuff together.