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For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Kansas City, MO. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 301 Ne 91st for the ultimate SONIC experience!
Multiple customers reported rude or unhelpful staff, with several mentioning poor management and long wait times.
Order Accuracy
Many reviews highlighted frequent mistakes with orders, including missing items and incorrect food.
Food Quality
While some customers enjoyed the food, others complained about cold or poorly prepared items, indicating inconsistency.
Positive Experiences
Despite the negatives, several customers praised specific staff members for their friendliness and quick service.
TP
Tyler Pope
Feb 8, 2026
5.0
Great place to grab a drink
MA
Mindy Adams
Feb 7, 2026
5.0
Bailey was so very sweet! She made sure I had everything I needed!
DN
Doug Newton
Nov 1, 2025
1.0
Ordered bacon super sonic and got chicken sandwich. Ordered smashburger combo and it had no sauce, no cheese for pretzels, and tater tots were cold. Waited 15 minutes for this, is a joke! Never again will we come back here
MS
Marguerite Smith
Sep 13, 2025
1.0
If I could give no stars I would. I called and spoke to the manager at this location. He sounded already mad and annoyed upon answering my call. I let him know my shakes were the wrong sizes, wrong flavors, my fries were stale and cold and I wasn’t happy. He rudely let me know he bagged the order himself and that I was wrong. I told him I took pictures and he declined to look at them. He told me I cannot receive a refund and “at least I got French fries and so what if they where cold.” I highly recommend you go to another location. Avoid this one unless you want to risk getting yelled at and insulted by the person in management. I’ve never talked to a more rude person in my life.
The only remedy you’ll get contacting cooperate is you have to return to the location where you where mistreated and have them remake your food. Why would you want to do that after being insulted by someone? Why not refund the customer or give them a coupon to visit another location. Sonic has lost a customer permanently.