Business Details
About
Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Kansas City, MO. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 301 Ne 91st for the ultimate SONIC experience!
Location
Hours
Reviews
3.7
1,220 reviews
5 stars
474
4 stars
334
3 stars
177
2 stars
85
1 star
150
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported rude and unprofessional behavior from staff, particularly management, leading to a negative experience.
Order Accuracy
Many reviews highlighted frequent mistakes with orders, including missing items and incorrect food preparation.
Food Quality
While some customers enjoyed the food, there were multiple complaints about cold, stale, or poorly prepared items.
Speed of Service
Customers experienced long wait times in both the drive-thru and for food delivery, often exceeding acceptable fast food standards.
Positive Experiences
Despite the issues, some customers praised specific staff members for their friendliness and efficiency, as well as the quality of certain menu items.
- DNDoug NewtonNov 1, 20251.0Ordered bacon super sonic and got chicken sandwich. Ordered smashburger combo and it had no sauce, no cheese for pretzels, and tater tots were cold. Waited 15 minutes for this, is a joke! Never again will we come back here
- MSMarguerite SmithSep 13, 20251.0If I could give no stars I would. I called and spoke to the manager at this location. He sounded already mad and annoyed upon answering my call. I let him know my shakes were the wrong sizes, wrong flavors, my fries were stale and cold and I wasn’t happy. He rudely let me know he bagged the order himself and that I was wrong. I told him I took pictures and he declined to look at them. He told me I cannot receive a refund and “at least I got French fries and so what if they where cold.” I highly recommend you go to another location. Avoid this one unless you want to risk getting yelled at and insulted by the person in management. I’ve never talked to a more rude person in my life. The only remedy you’ll get contacting cooperate is you have to return to the location where you where mistreated and have them remake your food. Why would you want to do that after being insulted by someone? Why not refund the customer or give them a coupon to visit another location. Sonic has lost a customer permanently.
- RRRandy ReevesSep 6, 20255.0They have very good smash burgers
- BBBaileyAug 10, 20251.0Honestly I would give it 0 stars. Gabby was very rude when we returned to fix our order and when she gave it back it was still messed up. I have tried this location multiple times and it keeps getting worse. DRIVE DOWN THE STREET TO LIBERTY OR SMITHVILLE!!!! I PROMISE THIS LOCATION IS NOT WORTH IT!!! 0/10
- MMMOmom7of9Aug 1, 20255.0Eating in my car is not my first choice for dinner, but we had several errands to run and Friday's freebie at Sonic was a free entree with any purchase so it was a no-brainer to stop in. Ordering on the app is easy and the service was QUICK! Less than 5 minutes to order, pay and receive the food. Carhop was friendly and served our food with a smile and a thank you. Great customer experience!