Pizza Hut

3.1
679 reviews

About

Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery Service
Find your nearby Pizza Hut® at 7624 Wornall Rd. in Kansas City, MO. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.

Details

  • Dine-inNot available
  • DeliveryAvailable
  • TakeoutAvailable
  • Cash onlyNot available

Location

Pizza Hut
7624 Wornall Rd., Kansas City, MO
64114, United States

Hours

Reviews

3.1
679 reviews
5 stars
243
4 stars
94
3 stars
67
2 stars
43
1 star
232

What are people saying?

AI-generated from recent customer reviews

Customer Service

Several customers praised specific employees like Diamond and Tamia for their exceptional service, while others reported rude or unprofessional behavior from staff.

Order Accuracy

Multiple reviews highlighted issues with incorrect orders, missing items, and poor quality of food, leading to customer dissatisfaction.

Wait Times

Customers frequently mentioned long wait times for both pickup and delivery, with some reporting waits of over an hour.

Management Issues

Numerous reviews pointed to poor management and staffing problems, indicating that the location is often understaffed and poorly organized.

Food Quality

Feedback on food quality was mixed; while some customers enjoyed their meals, many reported issues such as burnt pizzas, wrong toppings, and overall dissatisfaction with the food.
  • TP
    The Empress “HIGH PRIESTESS”
    1 day ago
    1.0
    This has to be the worst location in the city. Always short staffed, inaccurate wait times, poor customer service. If you’re DoorDashing AVOID this location!
  • NG
    Nikita Guthrie
    Nov 11, 2025
    1.0
    Every time I come to this location, the young lady Dymond is very rude. Very disrespectful. I pulled up to the drive-through to pick my order up. She steady on the phone. Whoever she was talking to and aesthetic and I was the one in the drive-through honk my horn twice very rude very disrespectful and I’m sick of it. The only reason I come here is because it is three doors down from my job, but she’s very rude and very disrespectful and someone needs to check her attitude. I was on my lunch and good thing. I was not in the mood for no BS but she’s very rude so how are you gonna be on the side on the phone talking on your phone instead of paying attention who was pulling up to that delivery window it doesn’t make any sense so I need to do better training about these employees y’all got because apparently she’s there for a chick she’s not there for Customer Service.
  • TP
    Tyler Porter
    Nov 1, 2025
    1.0
    Sent my pizza 3 hours late and refused to refund me.
  • SB
    Stephen Box
    Oct 31, 2025
    1.0
    Unacceptable! I cannot believe the absolute disrespect and lack of due diligence. the ignorance of the individuals at this location is clearly intentional. Reading and understanding the contents of a receipt should be a skill the manager possesses. Lying should not be an acceptable response. But when you can't find an order in ur system or a pizza sitting in the warmer u have to find some way to deflect.. taking offense to your desperate pleads to perform thier duty seems to be the consensus If Anyone is interested.. reach out. I have pictures names and would be happy to elaborate!
  • MM
    Michael Livers (MLpapa)
    Oct 20, 2025
    5.0
    Online order. Ready as expected. Picked up. The employee that helped me was really nice and polite. That made the experience really nice. Got home with five hot pizzas. And they were awesome ! 13 kids were happy. Keep up the good work.

Frequently Asked Questions About Pizza Hut

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