Pizza Hut

3.1
683 reviews

About

Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery ServicePizza Hut
Find your nearby Pizza Hut® at 7624 Wornall Rd. in Kansas City, MO. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.

Details

  • Dine-inNot available
  • DeliveryAvailable
  • TakeoutAvailable
  • Cash onlyNot available

Location

Pizza Hut
7624 Wornall Rd., Kansas City, MO
64114, United States

Hours

Reviews

3.1
683 reviews
5 stars
243
4 stars
95
3 stars
67
2 stars
44
1 star
234

What are people saying?

AI-generated from recent customer reviews

Customer Service

Several reviews highlighted poor customer service, with specific mentions of rude staff and unprofessional behavior.

Order Accuracy

Customers frequently reported issues with incorrect orders, missing items, and delays in delivery.

Staffing Issues

Many reviews pointed out that the location is often understaffed, leading to long wait times and poor service.

Positive Employee Recognition

Some employees, particularly Tamia and Diamond, received praise for their excellent customer service and efforts to resolve issues.

Food Quality

There were mixed reviews about food quality, with some customers expressing dissatisfaction with the pizza and other menu items.
  • AP
    Amoni Porchia
    Dec 30, 2025
    2.0
    How do you run out of sau ? And how does my pizza still come out hard as well as my melts
  • JR
    Justin Rainey
    Dec 29, 2025
    1.0
    The service at this location is horrific. Upon entering the drive-thru to pickup my order I was behind one vehicle. There was nobody servicing the vehicle in front of me at the window despite honking their horn and knocking on the window. I attempted to call the store but kept getting routed to the Pizza Hut contact center who was unable to help me. Sat for over 10 minutes in line before having to backup out of a sharp and completely dark drive-thru lane to go inside the store. There were three employees inside the store at the time, with clear line of sight to the drive-thru window, and still they did not service the drive-thru, attempt to close it, and had no excuse. A simple order pickup took more than 20 minutes. Even called corporate to file a complaint only to be told by the contact center they couldn't help me, to contact the store directly, and when escalating to a supervisor, they hung up. I will be taking my future business elsewhere.
  • ES
    Emily (Selkie)
    Dec 24, 2025
    1.0
    Ordered delivery through DoorDash and they completely botched my order. I wanted Tavern crust and I got this sad sad thin crust excuse of a "pizza", with toppings thrown all over and it's not even close to being cut evenly. I'm also missing the dessert items I ordered. The delivery driver said the employees told him to either take what was there or get out and leave the order behind. I'm not mad at the delivery driver, it wasn't his fault. Highly unprofessional behavior from worthless employees. If you are understaffed and behind, there is an option on the DoorDash restaurant tablet to pause accepting incoming orders to catch up (know this from working food service in the past). Being lazy and screwing over the customer because you're "behind" is NOT a valid excuse.
  • TP
    The Empress “HIGH PRIESTESS”
    Nov 23, 2025
    1.0
    This has to be the worst location in the city. Always short staffed, inaccurate wait times, poor customer service. If you’re DoorDashing AVOID this location!
  • NG
    Nikita Guthrie
    Nov 11, 2025
    1.0
    Every time I come to this location, the young lady Dymond is very rude. Very disrespectful. I pulled up to the drive-through to pick my order up. She steady on the phone. Whoever she was talking to and aesthetic and I was the one in the drive-through honk my horn twice very rude very disrespectful and I’m sick of it. The only reason I come here is because it is three doors down from my job, but she’s very rude and very disrespectful and someone needs to check her attitude. I was on my lunch and good thing. I was not in the mood for no BS but she’s very rude so how are you gonna be on the side on the phone talking on your phone instead of paying attention who was pulling up to that delivery window it doesn’t make any sense so I need to do better training about these employees y’all got because apparently she’s there for a chick she’s not there for Customer Service.

Frequently Asked Questions About Pizza Hut

Where is this Pizza Hut located?

Pizza Hut is located at 7624 Wornall Rd., Kansas City, MO 64114.

What are the operating hours for Pizza Hut on Fridays?

On Fridays, Pizza Hut is open from 9:00 AM until 1:00 AM for all services including delivery and takeout.