Pizza Hut

3.1
547 reviews

About

Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery Service
Find your nearby Pizza Hut® at 1020 Broadway Blvd in Kansas City, MO. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.

Details

  • Dine-inNot available
  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts checksNot available

Location

Pizza Hut
1020 Broadway Blvd, Kansas City, MO
64105, United States

Hours

Reviews

3.1
547 reviews
5 stars
192
4 stars
78
3 stars
57
2 stars
27
1 star
193

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some praised staff like Corey and Brenda, while others reported rudeness and unprofessional behavior from management.

Order Accuracy

Frequent complaints about incorrect orders and missing items, leading to customer frustration.

Delivery Issues

Numerous reports of delayed deliveries, wrong addresses, and poor communication regarding order status.

Food Quality

Inconsistent food quality; while some enjoyed the pizza, others received poorly made items or incorrect toppings.

Staff Efficiency

Customers noted slow service and long wait times, especially during busy periods.
  • DD
    Danielle Davis
    5 days ago
    1.0
    Did a carry out order for the $10 wing special and also had a promo for free cheese sticks. I arrived and I was the ONLY customer in the lobby. The guy up front was training and was kind. The lady training him was rushing. Instead of cheese sticks they gave me burnt breadsticks. So now I wasted a promo code on something i did NOT want. Let alone something burnt. This is the closest location to me but I hate coming here.
  • AP
    Angel P.
    Nov 15, 2025
    1.0
    First of all, when I called for my online order, the lady answered the phone with a attitude and assumed I was ready to complain about my order. TELLING. Then hung up the phone as if I’m not a customer ready to come in and pay. Then when I get there, they were too busy laughing in the back with eachother to hear the service bell being rung, while I’m sitting, looking at the screen tell me my order is ready. Work on yall’s service. & When I called ahead, I asked my pizza to be made well done. This pizza dough is damn near raw. Glad I didn’t tip ahead of time. Got home & just realized they got my pizza wrong. Yall not worried about nothing but yalls conversation.
  • FA
    Freddie Aguilar
    Nov 13, 2025
    5.0
    Amazing service and fast food. Professional employees that respect us doordash drivers
  • DS
    Deondraie Staves
    Nov 11, 2025
    1.0
    I really wish I would’ve read the reviews on this before experiencing its bad service in person. Not once, but twice did they mess up my meal I ordered. I just wanted a personal pan with Italian sausage and jalapeno. The young lady was talking rudely in the back about having to remake the order like it’s my fault and they refused to make the situation better by only giving me a personal pan with no wings or anything complimentary.
  • AC
    Alejandro Chavez
    Oct 22, 2025
    1.0
    I ordered my pizza 25 minutes in advance of my lunch. They made the wrong pizza, had me wait 30 extra minutes after I picked it up (and into my lunch) without so much as an apology for eating into my lunch time. I ordered a three topping stuffed crust and this service was terrible. Something needs to be done about this.

Frequently Asked Questions About Pizza Hut

What are the operating hours of Pizza Hut at 1020 Broadway Blvd, Kansas City?

Pizza Hut at 1020 Broadway Blvd is open from 9:00 AM to 11:00 PM Monday through Thursday and Sunday, and from 9:00 AM to midnight on Friday and Saturday.

What delivery and takeout options does Pizza Hut offer?

This Pizza Hut location offers in-store pickup, curbside pickup, delivery, and no-contact delivery services.