Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery ServicePizza Hut
Find your nearby Pizza Hut® at 1020 Broadway Blvd in Kansas City, MO. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.
Feedback indicates a mix of positive and negative experiences with staff, ranging from friendly and helpful to rude and dismissive.
Order Accuracy
Multiple reviews highlight issues with incorrect orders, missing items, and poor quality of food.
Delivery Issues
Customers frequently reported delays, wrong deliveries, and difficulty reaching the store for assistance.
Food Quality
While some customers enjoyed the pizza, others complained about cold, undercooked, or poorly made items.
ER
Eric Rovenstine
Jan 4, 2026
1.0
Received an order that was incorrect and undercooked. When I called, was told they would call me back and did not. Finally after 24 hours, and nearly and hour of it spent calling the store-they were unable to process the refund on Apple Pay and offered a credit worth 25% of the meal cost. What a waste of time, money, and energy.
FG
Frankie Glmore
Dec 27, 2025
5.0
Five star service from counter by malaya so nice
HK
Heather Keagy
Dec 21, 2025
1.0
2nd week in a row that I've ordered from this pizza hut. Last week the order was an hour late, cold and the dough was tough. I received store credit for the order and wrote it off as a bad week. Called today to use the store credit. I ordered for a 330 delivery this order was placed at 1pm. At 4 I called due to the fact that it hadn't been delivered. They said they were refiring it. At 530 my husband called. They REORDERED IT AGAIN at 6pm but this time for pick up. My husband went to get it. They kept him waiting for over an hour. As it stands our pizza wasn't in our hands until 3 and half hours after our original delivery time. This is ridiculous
GH
Georgina Herrrera
Dec 15, 2025
1.0
My 3 topping pizza ( Italian sausage,ham and green bell peppers) was missing the green bell peppers and my pizza was not sliced up for me. I took my pizza because I did not want to wait for another one. I had to ask the manager for my messed up pizza and he in turn asked his worker “why don’t you give him his pizza?”. She responded “Is he still here?”. I paid for my pizza online and won’t be going back here. The sausage was hard also. I also wasn’t given a price adjustment.
EL
EA LEATHERS
Dec 4, 2025
1.0
Food is OK, service is terrible. I stood at the counter waiting for my order, that was ready, but no one could stay focused long enough to find it (or they can't read). I almost hopped over the counter to start reading off order names myself, I would have gotten my order 15 minutes faster if I had. One employee walked in from outside, only to take a smoke break 3 minutes later, while the lobby continued to fill with people. You're better off driving to another location or plan to wait an additional 30 minutes for cold food.
What are the operating hours of Pizza Hut at 1020 Broadway Blvd, Kansas City?
Pizza Hut at 1020 Broadway Blvd is open from 9:00 AM to 11:00 PM Monday through Thursday and Sunday, and from 9:00 AM to midnight on Friday and Saturday.
What delivery and takeout options does Pizza Hut offer?
This Pizza Hut location offers in-store pickup, curbside pickup, delivery, and no-contact delivery services.
Where is Pizza Hut located in Kansas City?
Pizza Hut is located at 1020 Broadway Blvd, Jackson area, Kansas City, MO 64105, USA.
Can I order Pizza Hut's menu online or through an app?
Yes, you can order from Pizza Hut's menu online or via the mobile app for delivery, carryout, or curbside pickup.
What are some popular menu items at this Pizza Hut?
Popular items include classics like Meat Lovers®, Original Stuffed Crust®, signature wings, pastas, and desserts.
How can I contact Pizza Hut at 1020 Broadway Blvd?
You can call them at +1 816-474-8787 or email rs038340@pizzahut.com for inquiries.
Is there a Facebook page for this Pizza Hut location?
Yes, their Facebook page is https://www.facebook.com/109570045747083 under the username PizzaHutKansasCityBroadwaySt.
What nearby places can I visit before or after dining at Pizza Hut?
Nearby places include the Kansas City Liberty Memorial monument and history museum, The Quaff sports bar and restaurant, and the Cathedral of the Immaculate Conception, a historic church.
Are there convenient coffee shops near Pizza Hut at 1020 Broadway Blvd?
Yes, Da Vinci's Coffee Shop at The Q at 11th & Broadway is nearby and offers coffee and smoothies, perfect for a pre- or post-meal beverage.
How can local attractions help in finding Pizza Hut at 1020 Broadway Blvd?
Landmarks like the Kansas City Liberty Memorial and Cathedral Square Towers serve as useful reference points when navigating to Pizza Hut in downtown Kansas City.