Pizza Hut

3.2
599 reviews

About

Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery ServicePizza Hut
Find your nearby Pizza Hut® at 1020 Broadway Blvd in Kansas City, MO. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.

Details

  • Dine-inNot available
  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts checksNot available

Location

Pizza Hut
1020 Broadway Blvd, Kansas City, MO
64105, United States

Hours

Reviews

3.2
599 reviews
5 stars
232
4 stars
81
3 stars
58
2 stars
28
1 star
200

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of positive and negative experiences with staff, ranging from friendly and helpful to rude and dismissive.

Order Accuracy

Multiple reviews highlight issues with incorrect orders, missing items, and poor quality of food.

Delivery Issues

Customers frequently reported delays, wrong deliveries, and difficulty reaching the store for assistance.

Food Quality

While some customers enjoyed the pizza, others complained about cold, undercooked, or poorly made items.
  • ER
    Eric Rovenstine
    Jan 4, 2026
    1.0
    Received an order that was incorrect and undercooked. When I called, was told they would call me back and did not. Finally after 24 hours, and nearly and hour of it spent calling the store-they were unable to process the refund on Apple Pay and offered a credit worth 25% of the meal cost. What a waste of time, money, and energy.
  • FG
    Frankie Glmore
    Dec 27, 2025
    5.0
    Five star service from counter by malaya so nice
  • HK
    Heather Keagy
    Dec 21, 2025
    1.0
    2nd week in a row that I've ordered from this pizza hut. Last week the order was an hour late, cold and the dough was tough. I received store credit for the order and wrote it off as a bad week. Called today to use the store credit. I ordered for a 330 delivery this order was placed at 1pm. At 4 I called due to the fact that it hadn't been delivered. They said they were refiring it. At 530 my husband called. They REORDERED IT AGAIN at 6pm but this time for pick up. My husband went to get it. They kept him waiting for over an hour. As it stands our pizza wasn't in our hands until 3 and half hours after our original delivery time. This is ridiculous
  • GH
    Georgina Herrrera
    Dec 15, 2025
    1.0
    My 3 topping pizza ( Italian sausage,ham and green bell peppers) was missing the green bell peppers and my pizza was not sliced up for me. I took my pizza because I did not want to wait for another one. I had to ask the manager for my messed up pizza and he in turn asked his worker “why don’t you give him his pizza?”. She responded “Is he still here?”. I paid for my pizza online and won’t be going back here. The sausage was hard also. I also wasn’t given a price adjustment.
  • EL
    EA LEATHERS
    Dec 4, 2025
    1.0
    Food is OK, service is terrible. I stood at the counter waiting for my order, that was ready, but no one could stay focused long enough to find it (or they can't read). I almost hopped over the counter to start reading off order names myself, I would have gotten my order 15 minutes faster if I had. One employee walked in from outside, only to take a smoke break 3 minutes later, while the lobby continued to fill with people. You're better off driving to another location or plan to wait an additional 30 minutes for cold food.

Frequently Asked Questions About Pizza Hut

What are the operating hours of Pizza Hut at 1020 Broadway Blvd, Kansas City?

Pizza Hut at 1020 Broadway Blvd is open from 9:00 AM to 11:00 PM Monday through Thursday and Sunday, and from 9:00 AM to midnight on Friday and Saturday.

What delivery and takeout options does Pizza Hut offer?

This Pizza Hut location offers in-store pickup, curbside pickup, delivery, and no-contact delivery services.