McDonald's

3.2
1204 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
9701 N Ash Ave, Kansas City, MO
64157, United States

Hours

Reviews

3.2
1,204 reviews
5 stars
347
4 stars
218
3 stars
244
2 stars
109
1 star
286

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported extremely slow service, with long wait times for both drive-thru and in-store orders.

Order Accuracy

Many reviews highlighted issues with incorrect orders, missing items, and food not being prepared as requested.

Cleanliness

Numerous complaints were made about the cleanliness of the restaurant, including dirty floors and bathrooms.

Staff Attitude

Feedback indicated a mix of experiences with staff, ranging from friendly and helpful to rude and inattentive.

Food Quality

Several customers expressed dissatisfaction with the quality of food, including cold items and poorly prepared meals.
  • CC
    chris
    Dec 14, 2025
    1.0
    Website and app says location opens at 5 am, location doesn't open til 6 apparently. So you make a mobile order you have to wait 30 min for them too open. Poor management and apparently nobody smart enough to update website.
  • JP
    Julie Redenbaugh Palmini
    Dec 12, 2025
    5.0
    Everyone is happy
  • QB
    Queen Bee
    Dec 7, 2025
    2.0
    Love the ladies in the morning but tired of my food being COLD when I get it
  • IM
    Isabella Myers
    Dec 6, 2025
    1.0
    This is my local mcdonald’s however I am often so disappointed with the service which sucks because it’s the one closest to me. I ordered online at 3:10 i got there at about 3:20 and went in the drive thru the drive through was a standstill after i had checked in which is no problem at all because i know they get busy and sometimes are under staffed especially around 3. However what is not okay is that I went in and stood at the front counter and was walked past several times by workers who saw me there, made eye contact, and not a single one asked how they could help me or what i was waiting on. 15 minutes passed before I had to yell “excuse me” to the back to get someone’s attention to help me get my food. All of these workers saw me there and 2 of them weren’t even busy. Very disappointing and they have awful workers who ignore customers at the front counter.
  • NF
    Nat Fai
    Dec 2, 2025
    1.0
    As a DoorDash driver it says Order is READY when it isn’t . STOP 🛑 pulling tickets until order is Finished! I could’ve stayed in vehicle until instead of watching my order get past up 20 mins . Wasted Time !

Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's at 9701 N Ash Ave, Kansas City?

McDonald's at 9701 N Ash Ave is open from 5:00 AM to 11:00 PM Monday through Friday, and from 6:00 AM to 11:00 PM on weekends.

Does McDonald's at this location offer drive-thru service and what are its hours?

Yes, this McDonald's has a drive-thru open from 5:00 AM to midnight Monday through Wednesday, extended to 1:00 AM on Thursday through Saturday, and 6:00 AM to midnight on Sundays.