McDonald's

3.4
1337 reviews
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Business Details

9551 N McGee Street, Kansas City, MO
64155, United States
(816) 436-2398
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
9551 N McGee Street, Kansas City, MO
64155, United States

Hours

Reviews

3.4
1,337 reviews
5 stars
400
4 stars
295
3 stars
285
2 stars
115
1 star
242

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including long wait times, incorrect orders, and unprofessional staff behavior.

Food Quality

Many reviews highlighted issues with food quality, such as cold or improperly prepared items, and frequent order mistakes.

Cleanliness

Several customers noted cleanliness issues within the restaurant, including dirty tables and unsanitary conditions.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for their friendly service and highlighted enjoyable experiences, especially for families with children.

Management Issues

There were multiple mentions of ineffective management and lack of leadership, contributing to the overall poor service and operational problems.
  • JP
    Jessica Parada
    Oct 29, 2025
    1.0
    Placed a mobile order at 10:48pm. Showed up and waited at the drive thru for several minutes for no one to answer and shut everything off. I pulled up to the window to let them know I placed a mobile order. Two girls working looked at me and laughed when I was calling the restaurant to inform them I had an order and they didn’t answer the drive thru BEFORE 11. Proceeds to answer the phone and talk to each other saying “I’m not answering this call” and hung up on me. Very unprofessional. Sucks that this happened considering I live down the street and is the closest one near me.
  • LB
    Lakeshia Brooks
    Oct 26, 2025
    1.0
    I am so tired of everytime I come here my order is messed up food never fresh all those teenage kids in there working and playing this is people food yal have who expecting quality food for what they’re spending and on top of that yal have people waiting forever for COLD food DO BETTER !
  • JC
    Jasmine Carlile-,Meyers
    Oct 17, 2025
    2.0
    The mobile app wasn’t working for my pickup order so the white girl had me pay for a second meal and I never got a refund for the first order. 10/10 dont recommend the mobile app or this place at all.
  • ND
    N Dorsey
    Sep 26, 2025
    5.0
    The steak, egg and cheese bagels are awesome
  • CC
    Chad
    Sep 23, 2025
    4.0
    Fun stop for the kids play place here, clean and friendly staff always.
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Frequently Asked Questions About McDonald's

What are the regular dining hours for this McDonald's location?

This McDonald's is open daily from 5:00 AM to 11:00 PM.

What are the drive-thru hours at this McDonald's?

The drive-thru is open from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, and until midnight on Friday and Saturday.