McDonald's

3.2
2540 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
9851 NE Barry Rd, Kansas City, MO
64157, United States

Hours

Reviews

3.2
2,540 reviews
5 stars
708
4 stars
466
3 stars
500
2 stars
272
1 star
594

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor customer service, including rude staff and incorrect orders.

Order Accuracy

Many customers reported frequent issues with missing items and incorrect orders, leading to frustration.

Cleanliness

The restaurant's cleanliness was criticized, with reports of dirty restrooms and unkempt dining areas.

Wait Times

Customers experienced long wait times in both drive-thru and in-store, often exceeding reasonable expectations.

Food Quality

While some customers enjoyed the food when it was correct, many noted issues with cold or poorly prepared items.
  • OK
    Olivia Knoll
    3 days ago
    1.0
    Management doesn’t help customers and apparently when you order on the app, and it won’t show up in their end-they will be rude and also ignore you and not offer any type of help or even consider giving you the food you already prepaid for. Horrible service! Tried handing me the wrong order! Had me reorder it on my app, then STILL DIDN’T SHOW UP IN THEIR SYSTEM, I went inside and by that time BREAKFAST WAS OVER & manager was too busy to help me. If I could give this place a 0 star I would. Do better!
  • DM
    David Marshall
    Nov 10, 2025
    5.0
    Went through the drive through, it was probably between midnight and one. It was an odd exchange but they were nice and it was quick.
  • JJ
    J Jay
    Oct 23, 2025
    2.0
    When I'm the only one asked to pull around and wait, I don't give it much though... Though when 8 people line up behind me to wait after ordering, I wonder what happened in the kitchen. What prompts the review is when a single person, with 8 bags, I sent out to figure out who's food goes to which car, and he starts at the back... A little over 15mins to get my food. I was the last one to get it. And fries were cold. Would have gone in if the burger was cold too... Review could have been worse... The adult giving the food said they didn't understand English well, and I legitimately dont know if he was just saying it to avoid arguments with people. All I asked was that he start with the person waiting the longest, not at the back of the line... Edit: supposedly had to wait to get it "well done"... they didn't even get that right...
  • EO
    euria odell
    Oct 22, 2025
    2.0
    Came through the drive-thru asked for a double quarter pounder with cheese. No ketchup, no mustard. Add Mac sauce. I always ask for it fresh when I come through and what did I get? I got a microwaved double quarter Panda with cheese. No onions on it, pickles and Mac sauce. This is like the third or fourth time. I think I've come to this McDonald's and it's happened so I'm not even going to turn around and go back but I will just keep leaving reviews like this every time I come around. Thank you!
  • MD
    Michael Dodson
    Oct 12, 2025
    1.0
    Store manager and staff were extremely rude and unprofessional. Fries were not bagged properly and they don't know how to count to 3. When you load fry cups into the bag, they should stand upright in the bag. Laying them down in the bag causes fries to fall out of the fry cup and keeps you from seeing how many fry cups are in the bag. Also, a receipt was never offered during the visit, which is a very common experience at this location. This makes it seem you shorted us purposely since when I came in to complain you responded by requesting the receipt. Either give the receipt to EVERY customer or accept your mistakes when the customer complains. I've worked for McDonald's for a long time. Became an area manager in California. I know how things should run in your store and you're failing. Don't think for a minute that you're better than your customers. Your customers keep you employed. That makes them more important than you. Keep that in mind.

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's at 9851 NE Barry Rd in Kansas City?

McDonald's at 9851 NE Barry Rd is open 24 hours a day, seven days a week.

Is McDonald's at this location open for delivery and what are the delivery hours?

Yes, McDonald's offers delivery 24/7 at this location.