McDonald's

3.1
1129 reviews
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Business Details

8326 Wornall Rd, Kansas City, MO
64114, United States
(816) 523-7111
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
8326 Wornall Rd, Kansas City, MO
64114, United States

Hours

Reviews

3.1
1,129 reviews
5 stars
321
4 stars
217
3 stars
183
2 stars
97
1 star
311

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted consistently poor customer service, with staff being rude, unprofessional, and unhelpful.

Order Accuracy

Many customers reported issues with incorrect orders and a lack of accountability from staff when mistakes occurred.

Food Quality

Feedback on food quality was mixed, with some customers enjoying their meals while others complained about cold or stale food.

Cleanliness

Several reviews mentioned unsanitary conditions, including dirty restrooms and overall cleanliness concerns.

Speed of Service

While some customers praised quick service, many others experienced long wait times and delays in receiving their orders.
  • AM
    Alex Mejia
    2 days ago
    5.0
    Muy bueno
  • BB
    BR
    Dec 28, 2025
    1.0
    Worst McDonald's in all of Kansas and Missouri 💯 avoid this location at all costs. Very unprofessional and rude.
  • NG
    Nikita Guthrie
    Dec 20, 2025
    1.0
    I just left your drive-through today, 12/20/2025, the young lady that took my payment very nice and very respectable but this little girl that has a burgundy wig on with a nasty attitude dark skin handing the food out very rude. Very disrespectful didn’t say thank you. Didn’t say nothing at all I’ve tried to call. I’ve called 10 times no one at that store is answering so I can speak to a manager so it can be addressed. That’s why I stopped coming to this particular McDonald’s because of the Customer Service when you get to the payment window, everyone that is at the payment window its very nice and respectable but when you get to that window you get the little nasty attitude? Yeah, it’ll be a long time before I come back to this McDonald’s again because of poor Customer Service and it’s sad. The managers can’t even answer the phone so this person can get training and coaching on Customer Service at the window while passing out the food. How about thank you have a nice day happy holidays none of that. She was very rude and very disrespectful so I’m done coming here for a very long time. You just lost my business and a lot of my coworkers we come to this McDonald’s we’ll go back to 78th and State line to go where we know we’re gonna get excellent customer service and I’m definitely gonna keep giving my business to them. I’d rather go to 78th and Stateline to get excellent customer service then to come to that location and when someone has me my food, get a nasty Customer Service I’m good.
  • NC
    Nista` Chauhan
    Nov 27, 2025
    1.0
    It was all smelling, bad taste.
  • AM
    Andrew Malin
    Nov 25, 2025
    5.0
    Fast and great service and food!!!
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Frequently Asked Questions About McDonald's

What are the regular dining hours for McDonald's at 8326 Wornall Rd, Kansas City?

McDonald's is open daily from 5:30 AM to midnight, except on Fridays and Saturdays when it closes at 1:00 AM.

Does this McDonald's location have a drive-thru service, and what are its hours?

Yes, the McDonald's at 8326 Wornall Rd has a drive-thru open daily from 5:30 AM to midnight, with extended hours until 1:00 AM on Fridays and Saturdays.