McDonald's

3.1
2330 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
7700 E 87th, Kansas City, MO
64138, United States

Hours

Reviews

3.1
2,330 reviews
5 stars
640
4 stars
406
3 stars
449
2 stars
279
1 star
556

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times for orders, both in the drive-thru and inside the restaurant.

Order Accuracy

Many reviews highlighted issues with incorrect orders and substitutions, leading to customer frustration.

Cleanliness

Several customers noted unsanitary conditions, particularly in the play area and overall restaurant cleanliness.

Staff Attitude

While some customers praised friendly staff, others reported rude or indifferent service, especially during busy times.

Food Quality

Mixed feedback on food quality, with some customers enjoying their meals while others complained about cold or stale items.
  • JS
    Jon Shumate
    2 days ago
    1.0
    Absolutely the most disorganized & slow McDonald's I've ever visited.
  • JN
    John Neal
    3 days ago
    3.0
    Ordered from door dash, they did not deliver one item which was over half the order and only partially refunded it. They kept the service fee & tip. The food delivered was good
  • JG
    Joseph Garten
    Jan 1, 2026
    4.0
    The food is as expected for McDonald's. No problems with the food. I went in there to have breakfast and work on my laptop for a little bit. I was disappointed to find out that all the electrical outlets in the dining area have covers so they are unaccessible so I was not able to plug my laptop in to charge. Though it was quiet so I was able to work, but because of that I will consider other locations in the future prior to this one. The facilities were clean and looks nice inside. I saw one of the workers cleaning even though the place already seemed clean. It was slightly odd that the kiosk said my food would be delivered to my table but it wasn't. Not a big deal, but inconsistent. The staff was respectful and said sir your order is ready. They have a play place at this location. It was warm in there (during the winter), but like the rest of the dining area there is no accessible electrical outlet.
  • HC
    Hermenlinda Cruz
    Dec 24, 2025
    1.0
    Espere como 20 minutes por 2 frapes solo platicando yno Asian nada no buen serbicio
  • RR
    Raquel
    Dec 21, 2025
    1.0
    This McDonald's sucks!!!! They gotta do better!! I dont know how many time I have ordered something and they say ok but when I get to the window they're out of it!!! Like tell me at the before I get to the window!! Then we its substituted it ain't made right!! Im not tryna sound ungrateful but I paid for my orders!!! DO BETTER!!!

Frequently Asked Questions About McDonald's

What are the regular dining hours for this McDonald's location?

The restaurant is open from 6:00 AM to 10:00 PM Monday through Saturday and from 7:00 AM to 10:00 PM on Sunday.

Does this McDonald's offer delivery services and what are the delivery hours?

Yes, delivery is available daily from 6:00 AM to 11:45 PM on weekdays, with extended hours until 12:45 AM Thursday through Saturday, and from 7:00 AM to 11:45 PM on Sunday.