McDonald's

3.5
3194 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
5347 Independence Avenue, Kansas City, MO
64124, United States

Hours

Reviews

3.5
3,194 reviews
5 stars
1,170
4 stars
608
3 stars
648
2 stars
262
1 star
506

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported rude and unhelpful staff, with many experiences of long wait times and incorrect orders.

Cleanliness

The restaurant was frequently described as dirty, with complaints about unclean tables and restrooms.

Food Quality

While some customers enjoyed the food, there were multiple reports of incorrect orders and food being served cold or poorly prepared.

Management Issues

Several reviews highlighted poor management practices, including unprofessional behavior and lack of accountability from managers.
  • YG
    Yunys Gomez
    6 days ago
    1.0
    I'd give them zero stars if I could. Terrible customer service. Check your orders before bringing them to the table. Several items were missing from mine, and they said I hadn't ordered them. The food was cold and tasted stale. I'm a regular McDonald's customer, but I'll never go back to this one. The place is clearly unclean. And you can only use the bathroom after you've made a purchase.
  • HR
    Harold Rohrbough
    6 days ago
    1.0
    Since when do they not allow people to walk up to the window and order. Honestly I feel like it's a matter of lazy workers. Who look for any excuse to not do their job. I will never find myself eating here again. I'll just take my happy no car having behind down to taco bell then. At least there ill be able to walk up to the window and get a godforsaken drink!!!!!!!!!!!
  • EL
    Ethan Leigh
    Dec 24, 2025
    1.0
    As has become my standard anywhere that required me to wait and ask an employee to unlock the door to the bathroom or doesnt provide one at all gets 1 star from me stop treating us like we are in pre k please
  • AO
    Alpha ofyourheart
    Dec 21, 2025
    2.0
    Terrible simplemente terrible pedí una hamburguesa con pollo mayonesa y lechuga y 3 piezas de tóxico además de un mocha y me llegó la orden de un tal Raúl que pidió 20 nuggets de pollo con papas fritas y una coca cola y estoy seguro de que a Raúl le llegó mi orden por error ya entiendo por qué tiene 3.5 estrellas
  • CF
    Clay Fleming
    Dec 10, 2025
    2.0
    The person handing out the order looked in the bag, at the monitor and then back in the bag before handing it out with a look like she knew something was wrong. It was. I was missing fries and my sauces. She gave me the fries with still no sauce. I asked again for sauce and then she finally gave me some. When we got home, I took a few bites of my burger and realized something else was wrong. I opened my MCDOUBLE and all that was on it was ketchup, a SINGLE pattie, NO cheese, and six pickles (stacked up and only on one side of the burger). The bun was hard and the pattie was dry. But with the location crawling with panhandlers (for example, the man that stood tucked behind the building in between the drive thru and cashier window trying to sell pre-opened 'air fresheners') I did not want to try and fix a problem with people coming up to my car. My dog did enjoy the burger though.

Frequently Asked Questions About McDonald's

What are the operating hours at this McDonald's location?

This McDonald's is open 24 hours a day, 7 days a week.

Is the drive-thru open around the clock at this McDonald's?

Yes, the drive-thru is open 24 hours every day.