McDonald's

3.5
3166 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
5347 Independence Avenue, Kansas City, MO
64124, United States

Hours

Reviews

3.5
3,166 reviews
5 stars
1,164
4 stars
601
3 stars
645
2 stars
258
1 star
498

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and disrespectful behavior from staff, particularly managers, leading to a negative customer experience.

Order Accuracy

Many customers reported issues with incorrect orders and long wait times, often exacerbated by unhelpful staff.

Cleanliness

The restaurant's cleanliness was frequently criticized, with reports of dirty tables and unsanitary conditions in the bathrooms.

Food Quality

While some customers enjoyed the food, there were complaints about food quality, including items being over-salted or not fresh.

Operational Issues

Customers experienced problems with the mobile ordering system and long wait times, indicating a need for better operational management.
  • ML
    Michelle Lingle
    Nov 8, 2025
    1.0
    Staff are rude as hell , don't be thinking these ppl won't spit on your burger cause they will
  • KR
    Kinkade Randall
    Oct 26, 2025
    5.0
    Lobby closes at 7 had to walk thru the drive thru like it's covid lol
  • KA
    Kendra Arnold
    Oct 19, 2025
    1.0
    The lady at the drive-through window, who takes your orders on the headset, was being very rude and disrespectful talking to me in a very harsh tone of voice talking to me like I didn’t know what I was trying to get and rushing me to place my order when I wasn’t even there for 3 minutes
  • HR
    Harley Rohrbough
    Oct 15, 2025
    1.0
    really sucks watching this place thru the years get worse and worse but keep up the appearance of a successfull business from the outside. i never even got to order because i told them i had a code and i was told hold on. only to sit there for 8 minutes and pull off. due to one of the workers being out side smoking.
  • DB
    Dani Beck
    Oct 6, 2025
    1.0
    My friend & I was ordering at the terminal & I went to use the restroom as he was finishing up the order & they literally wouldn't let me use the restroom until the order was paid for & they made us read them the order in detail. This is absolutely ridiculous & petty as can be. The staff wasnt polite at all. When we asked for a water they said they was "Out of Stock" & I found the toilet was clogged with a bunch of paper towels when i finally made it to the bathroom. 1 star please fix your store McDonalds.

Frequently Asked Questions About McDonald's

What are the operating hours at this McDonald's location?

This McDonald's is open 24 hours a day, 7 days a week.

Is the drive-thru open around the clock at this McDonald's?

Yes, the drive-thru is open 24 hours every day.