McDonald's

3.3
1942 reviews
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Business Details

5353 NW 64th St, Kansas City, MO
64151, United States
(816) 587-6266
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
5353 NW 64th St, Kansas City, MO
64151, United States

Hours

Reviews

3.3
1,942 reviews
5 stars
607
4 stars
375
3 stars
368
2 stars
175
1 star
417

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported rude and unprofessional behavior from staff, with many experiences highlighting slow service and incorrect orders.

Order Accuracy

A significant number of reviews mentioned issues with incorrect orders, missing items, and food quality, indicating a lack of attention to detail.

Management Issues

Several reviews pointed out poor management practices, including inadequate handling of customer complaints and staff behavior.

Food Quality

Customers expressed dissatisfaction with food quality, including stale items and incorrect preparation, leading to a negative dining experience.

Positive Staff Interactions

Despite the negative feedback, some customers noted friendly staff and positive interactions, particularly with specific employees.
  • SA
    serg ahumada
    Nov 13, 2025
    5.0
    Food was hot and fresh. Nuggets were fresh and the fries. Filet fish was smacking
  • AF
    Anya Ferrera
    Nov 3, 2025
    1.0
    Not a single person working this morning spoke english. If you can't understand the American alphabet enough to hand a doordasher a proper order than you should not be working. End of story
  • BK
    BT K
    Oct 23, 2025
    2.0
    The most unprofessional, rude and incomprehensive female that I have ever seen or had to work with was at that location on a weekday afternoon. I ordered and then asked for a cup to fill with water in order to rinse my medicine but was in politely and abruptly told NO. Her manners towards others seemed unacceptable also.
  • WM
    Wes Minder
    Oct 22, 2025
    1.0
    If you are in a hurry avoid at all costs is this place is not properly managed
  • DZ
    dallas zook
    Oct 22, 2025
    1.0
    What's the point of having a mobile app service?Take your order if the location is not gonna fulfill it. I ordered breakfast on the app at 10:12 this morning. There was a lot of traffic.I couldn't get to the location by 1030 but i was like i already placed my order.I got there a few minutes after and they refused to give me my order.I ordered and paid for. What's the point of taking the order if you're not gonna serve the food.
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Frequently Asked Questions About McDonald's

What are the regular opening hours for this McDonald's location?

This McDonald's is generally open from 5:00 AM to 1:00 AM Monday through Wednesday, with extended hours on Thursday from 5:00 AM to 4:00 AM, and 24-hour service on Friday and Saturday. On Sundays, it operates from 4:00 AM to 1:00 AM.

What are the delivery hours for this McDonald's?

Delivery service is available from 5:00 AM to 12:30 AM Monday through Wednesday and Sunday, from 5:00 AM to 3:59 AM on Thursday, and from 4:00 AM to 3:59 AM on Friday and Saturday.