McDonald's

3.2
3044 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
3051 Van Brunt Boulevard, Kansas City, MO
64128, United States

Hours

Reviews

3.2
3,044 reviews
5 stars
886
4 stars
518
3 stars
577
2 stars
362
1 star
701

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including long wait times, rude staff, and incorrect orders.

Food Quality

While some customers enjoyed the food, many complained about it being cold, improperly prepared, or missing items.

Cleanliness

The location was often described as dirty, with issues such as unsanitary restrooms and unpleasant odors.

Staff Attitude

Reviews indicated a mix of friendly and unfriendly staff, with several comments highlighting a lack of professionalism and customer care.

Accessibility

The location was noted for being easily accessible, but concerns about the surrounding area being unsafe were also mentioned.
  • KK
    Keagan Kilman
    2 days ago
    1.0
    Paid for an order through the mobile app that had hotcakes, hashbrowns, and drinks. When we placed this order it was 10:22, we arrived at 10:24. When we arrived we sat in the drive through where we moved none. At 10:28 I went in and told the guy our order number. He came back 10 minutes later saying he couldn’t honor it because when HE went to the back and tried to do the order, it was already 10:30 and it wouldn’t let him. They proceeded to tell us we could come get it another day, like we’re trying to pre-order some hotcakes and hasbrowns… terrible experience, service, and shows how they value their customers. They could have easily went in the back and got the hotcakes and hashbrowns that come PRE FROZEN and warmed them up. Just because food is “off the menu” doesn’t mean it’s not in y’all’s freezer.
  • YY
    YoooThatsZilla
    Nov 15, 2025
    1.0
    I had just got 3 $5 meal deals and I’m missing all three fries !!!! No way to even contact the McDonald’s since I’m not able to get back to the place ! How would I contact this place so I can get my refund or my 3 small fries that I’m missing out of my meal !
  • CN
    Cathy Noland
    Nov 13, 2025
    1.0
    Horrible rude customer service. Slowest fast food I have ever waited for.
  • KK
    Kaleidoscope Kenya
    Nov 3, 2025
    1.0
    They have the nastiest customer service when you call the phone number.It's off the hood because they have so many customer complaints. The young man working at the drive through at two fifty on november third is very inconsiderate and rude. It was very obvious he does not like his job. But he chose to work there. I have never in my life.Had customer service like that in a drive thru.......update nov. 5th 9:48pm there's not anything to look into.No need to send me a generic link to explain to you the issue again.I've already explained the problem in my review. The service was awful.I could hear the worker yelling at the customer from the lane over. I don't need a free burger or fries. You guys have a bigger problem,and it just can't be fixed with food. The worker was just l awful.It is what it is.I just need people to know that from reading my review,and the only reason I gave it one star because it will not let you give zero. According to some of the other reviews that I read on here.This facility needs help
  • TN
    Tj Sports Nation
    Oct 27, 2025
    1.0
    Watched employee drop my door dash customers sandwich on the ground then picked it up and put it in the bag. The store smells homeless people sleep in the lobby. It took them 10 minutes to take my order and when she did she had a major attitude. Employees on break outside smoking marijuana cigarettes worst McDonald’s in the city.

Frequently Asked Questions About McDonald's

What are the regular operating hours for this McDonald's location?

This McDonald's is open from 6:00 AM to 9:00 PM Monday through Saturday, and from 7:00 AM to 9:00 PM on Sundays.

What are the drive-thru hours at McDonald's on Van Brunt Boulevard?

The drive-thru operates from 6:00 AM to midnight Monday through Saturday, and from 7:00 AM to midnight on Sundays.