McDonald's

3.3
1199 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1300 West 103rd Street, Kansas City, MO
64114, United States

Hours

Reviews

3.3
1,199 reviews
5 stars
363
4 stars
245
3 stars
229
2 stars
109
1 star
253

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers reported a mix of excellent and poor service experiences, with some praising friendly and efficient staff while others noted rude behavior and order mistakes.

Food Quality

Feedback on food quality was varied; some customers enjoyed hot and fresh meals, while others received stale or incorrect orders.

Drive-Thru Experience

The drive-thru service received mixed reviews, with some praising speed and friendliness, while others complained about long waits and order inaccuracies.

Cleanliness and Safety

Several reviews highlighted cleanliness issues and concerns about food safety practices, including employees not wearing gloves.

Overall Satisfaction

Overall, customer satisfaction varied widely, with some expressing loyalty and positive experiences, while others vowed not to return due to multiple issues.
  • LB
    Lance Berry
    Nov 16, 2025
    3.0
    I only go for coffee but the staff is still very respectful and professional and nice .
  • TB
    teresa bryan
    Nov 14, 2025
    3.0
    I wouldn't eat at McDonald's..I take my brother there to get their coffee.
  • JR
    J Reece
    Nov 14, 2025
    1.0
    I ordered curbside pickup through the app. I was parked in my spot waiting when they started shouting at me from the drive thru that I should come over there and how "I don't bite". I ordered curbside pickup for a reason. I am tired and not interested in speaking to anyone outside of a "thank you". It is not on me that YOU didn't want to come outside and bring the food to the curbside spot. Thanks for making me feel like shit because I used a feature on YOUR APP.
  • VS
    Vladimir Sainte
    Nov 13, 2025
    4.0
    Truly, enjoyed my drive through experience this evening. Huge respect to Shane for his stellar customer service! Not sure who owns this McDonalds franchise, but if you’re reading this review, please know that Shane went above and beyond for one of your customers this evening.
  • LC
    Linda Campbell
    Oct 31, 2025
    5.0
    Our 4 year old granddaughter loves McDonald's and we were in the area of 103rd and Stateline. I her excitement she knocked her chicken mcnuggests to the floor. I went back to the counter to buy her more. The young lady talked to her manager before placing my order and they handed me new nuggets at no charge. So nice of them! We did pick the others up and throw them away. Thank you so very much!!

Frequently Asked Questions About McDonald's

What are McDonald's Kansas City West 103rd Street location's regular operating hours?

McDonald's in Kansas City at 1300 West 103rd Street is open daily from 5:00 AM to midnight.

During what hours is the drive-thru service available at this McDonald's?

The drive-thru is available daily from 5:00 AM until midnight.