McDonald's

3.1
1018 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Location

McDonald's
11290 Holmes Road, Kansas City, MO
64131, United States

Hours

Reviews

3.1
1,018 reviews
5 stars
283
4 stars
185
3 stars
168
2 stars
98
1 star
284

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported long wait times, incorrect orders, and poor service from staff.

Food Quality

Many reviews mentioned cold, stale, or improperly prepared food, with some customers experiencing food poisoning.

Cleanliness

The restaurant was often described as dirty, with unsanitary conditions in the bathrooms and dining area.

Staff Attitude

Several customers noted rude or unprofessional behavior from employees, impacting their overall experience.

Operational Problems

The location faced consistent operational issues, such as being out of menu items and malfunctioning equipment.
  • QO
    Quenton OLaughlin
    Oct 9, 2025
    1.0
    That McDonalds sucks. The manager/owner is bad, and thank god that restraunt closed.
  • CJ
    Cordell Johnson
    Jun 14, 2025
    1.0
    This place has permanently closed. Don’t know why.
  • LP
    Lucy Perez
    Sep 6, 2023
    1.0
    Don’t waste your time on this location. Rude employees and they don’t care about food safety.
  • SM
    shyam malladi
    Aug 20, 2022
    1.0
    Gave the wrong order, very bad and rude attitude when when told them the same. Took the previous order and changed the packing and gave the same one again. Worst experience and it’s not the first time.
  • RR
    Romerome
    Feb 17, 2022
    5.0
    Very fast location, and right by home.

Frequently Asked Questions About McDonald's

What are the drive-through hours at McDonald's on Holmes Road in Kansas City?

The drive-through at McDonald's on 11290 Holmes Road is open daily from 6:00 AM to 11:00 PM.

What types of payment does McDonald's at this location accept?

You can pay using American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.