McDonald's

3.4
2474 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
11001 Hickman Mills Dr, Kansas City, MO
64134, United States

Hours

Reviews

3.4
2,474 reviews
5 stars
804
4 stars
511
3 stars
518
2 stars
230
1 star
411

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported slow service, particularly in the drive-thru and during peak hours.

Order Accuracy

There were numerous complaints about incorrect orders and missing items, leading to frustration among customers.

Staff Attitude

While some employees were praised for their friendliness, many reviews noted a lack of enthusiasm and poor customer service.

Food Quality

The quality of food varied, with some customers receiving fresh and hot meals, while others reported cold or poorly prepared items.

Operational Issues

Customers expressed frustration over inconsistent hours of operation and issues with mobile orders.
  • RO
    Ryan Osbourne
    1 day ago
    1.0
    Refused to refund me for an order that I paid for and did not pick up. The guy was very rude and basically just said there is nothing he can do. UMM... you can't give me my money back for food i DID NOT PICK UP.....?
  • JJ
    Joanna
    3 days ago
    5.0
    This is my local McDonalds, the staff is always friendly and our orders are typically correct. I’ve been in hospitality for a very long time and know mistakes occur sometimes and that’s just life. I also think we are very often quick to leave a negative review but I had a positive experience this morning and wanted to share. I don’t typically come through for breakfast, but I have a terrible migraine and there’s a McDonalds hack for that- large coke and fries. If you don’t believe me, give it a google… something about the salt in the fries and the caffeine/sugar of the coke, but it works. Woke up with a level ten migraine that wasn’t going away for anything so I headed to McDonald’s to attempt the hack with a hash brown instead of fries. The woman who took my order could tell (I think) that I was going through it and was so kind. She guided me to order the correct combo as I was also getting a sandwich for my husband. When I pulled up to pay and receive my order she was hustling and it looked like she may have been a manager or shift lead; if she isn’t already leadership she should be promoted. She was efficient and friendly with her staff, and popped her head out the window to apologize for the wait and let me know fresh hashbrowns would be up in a moment. Idk how else to explain it but she had a very kind and calming presence and I wish I had gotten her name. Thank you to the beautiful Black woman in the green polo for your kindness and care in our very brief interaction today. And my migraine is slowly starting to recede so, confirmed that the hack works with hashbrowns if your headache occurs before 11am.
  • DW
    Dalton Weigel
    4 days ago
    4.0
    Aside from every couple orders out of 10 having an error… this is as solid of a location as it gets.
  • MC
    Morgan Carter
    Jan 2, 2026
    4.0
    The morning and afternoon crew are amazing. Evening Crew could use some improvement
  • TT
    Toadcactus
    Dec 23, 2025
    4.0
    Im giving the review was 4but everything else was a 4 and 2. It stays packed and I've had handful of times where im missing some items on the mobile app. Last time I called I just got put on hold when I was trying to fix their mistake. I ended up deciding to hangup and will now go out of my way till this store fixes problems with missing items in the bags.

Frequently Asked Questions About McDonald's

What are the regular opening hours of McDonald's at 11001 Hickman Mills Dr, Kansas City?

McDonald's at 11001 Hickman Mills Dr, Kansas City is open from 6:00 AM to 11:00 PM Monday through Thursday and Sunday, and open 24 hours on Friday and Saturday.

Does this McDonald's location offer delivery services?

Yes, McDonald's provides delivery services daily from 5:00 AM to 1:00 AM through their delivery partner and app.