McDonald's

3.4
2457 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
11001 Hickman Mills Dr, Kansas City, MO
64134, United States

Hours

Reviews

3.4
2,457 reviews
5 stars
800
4 stars
505
3 stars
519
2 stars
229
1 star
404

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported issues with order accuracy and slow service, particularly during busy hours.

Food Freshness

While some customers praised the freshness of the food, others complained about receiving cold or improperly cooked items.

Staff Attitude

Feedback varied on staff friendliness, with some noting positive interactions while others experienced rudeness or indifference.

Cleanliness

The cleanliness of the location received mixed reviews, with some customers appreciating the upkeep while others reported unsanitary conditions.

Operational Hours

Customers expressed frustration over inconsistent lobby hours and the misleading advertisement of 24-hour service.
  • RJ
    Rice J
    3 days ago
    1.0
    Drive thru issues, not with the place, with people being rude and cutting in line. Need to fix the drive thru cause it gets crazy backed up too
  • KH
    Kim Harman
    Nov 13, 2025
    5.0
    This location the best around! Today the young man taking orders in drive thru was very nice and friendly. Mgr handing food out the other window always so pleasant and smiling. Mu orders have always been correct, fresh and hot. Appreciate that! Order off the app, so quick and easy! Earn free food!
  • IA
    Iretha Antwine
    Nov 8, 2025
    4.0
    Using the kiosk to place and pay for your order tends to be somewhat difficult for some seniors however you are still able to get help from a cashier at counter-service when they are available. It may take a little bit longer however you're still able to place an order.
  • JJ
    Jason
    Nov 2, 2025
    3.0
    This location is hit and miss. I didn't go inside much anymore as I prefer drive through. However, after many problems with that and attitudes I decided to strictly do mobile order pick k up. Since switching to mobile order park and let them bring to me it's been much better. Example: The other day I was running a little behind and probably shouldn't have stopped in the first place but I went ahead and placed my order about 20 minutes before I got there. Once I parked I got on the app and I put in the number of the parking spot I was in and I waited and I waited and I waited so basically I waited like an additional 20 minutes after putting in the parking number of where I was at. I sat there long enough that cars pulled in the drive through and left before I got my food a couple times. I only ordered one sandwich and it wasn't chicken or fish. So because of this very long wait I was not that happy however, the man who brought my food out kept everything positive and very respectful. He alone changed my experience simply by his attitude. I wish I could have seen his name because I would have called and told the manager what a great job he was doing for them by turning what was a bad experience for me into leaving with a smile on my face.
  • DM
    Dominic Mitchell
    Oct 19, 2025
    1.0
    Idk which cook did it but I had to miss out on work and making my own money because I ate a raw burger that should’ve been cooked just cause it looks done on the outside doesn’t mean it’s done on the inside ion want no refund or nun like that teach yall team how to cook burgers properly im honestly disappointed and i work in the fast food industry do better McDonalds

Frequently Asked Questions About McDonald's

What are the regular opening hours of McDonald's at 11001 Hickman Mills Dr, Kansas City?

McDonald's at 11001 Hickman Mills Dr, Kansas City is open from 6:00 AM to 11:00 PM Monday through Thursday and Sunday, and open 24 hours on Friday and Saturday.

Does this McDonald's location offer delivery services?

Yes, McDonald's provides delivery services daily from 5:00 AM to 1:00 AM through their delivery partner and app.