Jimmy John's

3.4
212 reviews

About

Sandwich Restaurant

Location

Jimmy John's
8427 Wornall Rd, Kansas City, MO
64114, United States

Hours

Reviews

3.4
212 reviews
5 stars
85
4 stars
37
3 stars
20
2 stars
11
1 star
59

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some praised friendly staff while others reported rudeness and unhelpfulness.

Order Accuracy

Frequent complaints about incorrect orders and issues with delivery, leading to customer frustration.

Food Quality

Food quality is generally good, but there are reports of unsatisfactory items, such as rancid meat and poor sandwich preparation.

Operational Issues

Customers noted inconsistent hours and early closures, causing inconvenience.

Delivery Problems

Significant issues with delivery times, often taking much longer than expected.
  • KE
    Kelsey Ewert
    Nov 2, 2025
    1.0
    The worst Jimmy John's. Did an online delivery order & never received it. Called the restaurant and whomever was working at JJ on Wornall on the evening of Sunday Nov 2nd told us there was nothing she could do nor could she give us information about JJ 'delivery service' except the name of the driver. Of course the receipt gives no details about it either. We then asked if they could just remake our order & we will pick it up. She then continued to avoid good customer service by lying saying they were closed. Acted like she was going to help then put us on hold after 15 minutes so we hung up. We tried to call back but went straight to full mailbox. The worst customer service. Will not go here again.
  • TW
    Tamara Woods
    Oct 17, 2025
    5.0
    I personally think this is one of the best Jimmy Johns around, they are prompt and accurate. At least that's my experience. Brittany is the nicest person and she has a great drive thru voice. Always my JJ of choice.
  • DD
    dick
    Oct 8, 2025
    5.0
    Brandi does a great job running the store and is always professional and personable. Food is good and fresh. Always a positive experience.
  • CS
    CD S
    Jul 31, 2025
    5.0
    I am slightly obsessed with the Beach Club and want to give a major shout out to the person that made the one for me on July 30 around 7pm. THE best ever. Thank you!!
  • DO
    Derek St. Onge
    Jul 17, 2025
    1.0
    A disappointing experience everytime. Just found a fake eyelash in my wrong order.