Jimmy John's

3.7
362 reviews

About

Sandwich Restaurant

Location

Jimmy John's
9558 N McGee St, Kansas City, MO
64155, United States

Hours

Reviews

3.7
362 reviews
5 stars
186
4 stars
58
3 stars
25
2 stars
26
1 star
67

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed feedback on staff professionalism; some customers praised friendly service while others reported rude or unhelpful interactions.

Speed of Service

Consistent complaints about slow service, particularly during busy hours, with many customers noting long wait times.

Order Accuracy

Frequent issues with incorrect orders and missing items, leading to customer dissatisfaction.

Food Quality

While many customers enjoyed the sandwiches, there were complaints about portion sizes and ingredient quality.
  • DJ
    David Jamison
    5 days ago
    5.0
    Do not care for the self service kiosk ordering inside the restaurant. It worked. Just not the experience I want to receive
  • BD
    BECKY DEWEY
    Dec 27, 2025
    2.0
    Why is your menu NEVER lit up at night???? It's not legible and very frustrating if a person wants to order something new or different. I sat for 2 minutes last night at your dark menu watching someone mopping and no one ever asked to take my order. So I left. I really like JJs but my last 3 experiences including over 80 minutes for a delivery have been subpar. What's up JJs????
  • LK
    Lauren Kellerstrass
    Dec 11, 2025
    5.0
    The people are the BEST at this location! Shout out to Cody and the rest of the morning crew for making my day!
  • BR
    Bull Raven
    Nov 24, 2025
    1.0
    I could barely get anyone in the store to acknowledge me. The manager was there, but made no eye contact and talked to his employees the entire time. I stood in line for 10 to 15 minutes waiting for my sandwich. No one else was in the building at the time. They continued helping the people in their drive-through and made me wait. Definitely a pain when this was a for a lunch break.
  • KW
    Kris Workman
    Nov 21, 2025
    5.0
    We go here at least once a week. Order is correct every time and taste great and the same each time. Awesome place. Staff is always pleasant and helpful.