Jimmy John's

3.7
448 reviews

About

Sandwich Restaurant

Location

Jimmy John's
3900 Broadway Blvd, Kansas City, MO
64111, United States

Hours

Reviews

3.7
448 reviews
5 stars
208
4 stars
75
3 stars
53
2 stars
29
1 star
83

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported slow service, long wait times, and incorrect orders, leading to frustration.

Staff Behavior

There were multiple complaints about rude staff interactions and poor management practices, impacting customer experience.

Food Quality

While some customers praised the food, others noted issues with incorrect orders and subpar sandwich preparation.

Location Concerns

The restaurant's location was described as sketchy, with safety concerns raised about the surrounding area.

Delivery Problems

Many customers experienced significant delays and issues with delivery, contradicting the 'Freaky Fast' promise.
  • JM
    Jen M
    Dec 18, 2025
    1.0
    Cross-contaminated food. Turkey sandwich tastes like tuna. They offered to "put a couple dollars on my account" if I opened one... Terrible product. Terrible service.
  • HS
    Halle Swann
    Dec 16, 2025
    1.0
    Subs so slow you’ll freak. It took over an hour and a half to get my delivery order from 0.6 miles away. (Working in surgery so I had to do delivery) it took so long I ate something else for dinner. $20 for a soggy sandwich and melted drink
  • TS
    Teresa Selander
    Oct 2, 2025
    2.0
    I did an online order. When I pulled into the parking lot, there was an employee smoking a joint next to the order screen. She told me to go to the window if I had already ordered. I finally got my sandwich, but had to wait for a bit.
  • JB
    June Becker
    Sep 16, 2025
    1.0
    I consider myself a regular at this location and I don’t usually leave reviews. But the other night I decide to go in for dinner and I see this young girl working alone in shop. For such a dangerous part of town and ridiculous hours (a lot to say as a customer who values going out at night) this was absurd to see. The food was good, but service was extremely slow due to understaffing. As a manager, I couldn’t imagine myself scheduling just a single employee to close. I’ve met the manager a few times when i’d come in for lunch, and these methods sort of check out. She seems very unqualified and should definitely turn in her badge. xx June
  • GG
    guilder
    Sep 10, 2025
    1.0
    The walking dead