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Dunkin'

3.2
(453 reviews)

Business Details

(816) 746-7866
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Kansas City, MO for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
6304 N Chatham Ave, Kansas City, MO
64151, United States

Hours

Reviews

3.2
453 reviews
5 stars
172
4 stars
62
3 stars
40
2 stars
34
1 star
145

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer experiences with service are highly inconsistent, with many reporting rude staff, long wait times, and incorrect orders.

Management Issues

Frequent complaints about poor management practices, including unprofessional behavior and lack of staff training.

Product Availability

Customers often report that the location is out of various menu items, leading to dissatisfaction.

Positive Staff Interactions

Some customers highlight positive experiences with friendly and helpful staff, indicating that service can be good when the right employees are present.

Cleanliness and Environment

Several reviews mention cleanliness issues and an unprofessional atmosphere, impacting the overall dining experience.
  • DR
    Dani Rae
    5 days ago
    5.0
    Favorite dunkin ever! Even got my MITTEN! Its so soft and insulated
  • NK
    Nina Klopfenstine
    Jan 19, 2026
    5.0
    The shaken chocolate caramel espresso was very tasty ❤️ the staff was very friendly and quick. Thank you!
  • JB
    Jamie Brizendine
    Nov 30, 2025
    2.0
    Horrible service. Dancing instead of making orders. Left me standing at the register because the touchscreen kiosk doesn't work. If this is the only place close to get doughnuts and coffee, stay home and make bacon and eggs. 11/30/2025 the date of my last visit EVER to this location. And to the manager who lipped off to my wife after the extended wait for coffee, you're the worst manager I've ever experienced. This is a customer based business. Take care of the customer instead of dancing and singing.
  • IS
    ivy serene
    Nov 30, 2025
    5.0
    The service is ALWAYS exceptional! Everyone is so sweet funny and caring. I always get a smile and get such taken care of. The coffee is phenomenal and what i ask for. Vibes are always comforting and i leave with a smile every damn time!! Donut holes are fire too but duh.
  • JP
    James Piburn
    Nov 29, 2025
    1.0
    Waited over 20 minutes in line with only 1 car ahead of us that had already ordered. Our order was wrong twice, after sending it back once we decided it wasn't worth it to wait another 15 minutes for all the employees to finish their texting and the manager to finish his hangout session in the lobby to get our order corrected. I highly recommend you not going to this particular Dunkin.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' at 6304 N Chatham Ave, Kansas City?

Dunkin' is open daily from 4:30 AM to 7:00 PM.

Does this Dunkin' location offer delivery and curbside pickup services?

Yes, they offer both delivery and curbside pickup services.

Brand Certified Facts from Dunkin'

Dunkin' partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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