Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Kansas City, MO for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Customers frequently reported that the store was out of key items, particularly donuts, leading to frustration.
Service Quality
Many reviews highlighted poor service, including long wait times, incorrect orders, and rude staff interactions.
Food Quality
Several customers noted that food items were often cold, stale, or not prepared correctly, impacting their overall experience.
Staff Attitude
While some staff were praised for being friendly, many reviews mentioned unprofessional behavior and a lack of customer service.
Operational Issues
Customers experienced significant delays in service, particularly in the drive-thru, with reports of understaffing and disorganization.
RB
Ryan Burks
5 days ago
1.0
Went through once waited 15. Went back because they messed up and then they re made it and messed up a second time said they can't do refund in store and tried to call but number is out of service on apple maps, awesome game Dunkin.
MC
Miguel Rivera Caban
Nov 16, 2025
4.0
Donuts better than Krispy Kreme, but coffee is not as good.
DH
Danielle Horvatic
Nov 13, 2025
1.0
I don't often leave reviews but I felt I needed to. I stopped going to this location 2 years ago because of the slowness and lack of available items. I decided to try again and it is even worse than before. Corporate is no help because "this is a franchise location". They need to either get this location in shape or sell the building to a company who will serve the customers efficiently.
MG
Michael Gilkison
Nov 3, 2025
1.0
745am on a Monday and they are out of all Glazed Donuts. You're a Donut Store.... Being out of Glazed Donuts is like being out Spaghetti at an Italian restaurant! Be better DD!
AP
Anon Peet
Oct 30, 2025
1.0
I would not suggest going to this Dunkin. I’ve been going here for 10 years and the last 3 or 4 times it’s just gone downhill. I went earlier this morning and I get the same drink everytime; the brown sugar shaken espresso with cold foam and mocha. I know what it taste like since it’s my usual and it’s good but recently it’s been tasting like straight up rubbing alcohol. I don’t know if maybe their stuff is going bad because, I know when vanilla gets expired it ferments and then taste like alcohol, or if their utensils aren’t getting cleaned out fully. The donuts are chewy and cold. Food is never close to being at least warm. I work in the coffee shop industry and I know for a fact we’d never let that happen under its a policy and health and safety protocols and regulations for customers. I understand that working for the food industry gets tough but with the most respectful way please do better, it’s an easy fix. I went to scooters instead to get coffee.