Business Details
About
Mexican Restaurant
Chipotle Twin Creeks is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Location
Hours
Reviews
2.5
691 reviews
5 stars
163
4 stars
70
3 stars
52
2 stars
53
1 star
353
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported rude and unprofessional staff, with many experiences of slow service and incorrect orders.
Food Quality
Numerous reviews highlighted issues with food quality, including small portions, overcooked meat, and missing ingredients.
Cleanliness
The restaurant was often described as dirty, with unclean dining areas and unsanitary food handling practices.
Order Accuracy
Many customers experienced problems with incorrect orders, missing items, and inadequate portion sizes.
Customer Experience
Overall, the customer experience was marred by negative interactions with staff and dissatisfaction with the value for money.
- SHSteve HayesNov 17, 20251.0Rice was bland at best. Was told they would charge extra for anything of 2 scoops of rice. We order extra rice and cheese and nothing else. Maybe they can stay charging less for all the stuff we don't put on our bowl. No other Chipolte had ever told us this. Don't come here.
- AHAddison HokeNov 9, 20252.0I placed an order online for pick up at this location. I ordered extra rice and extra black beans. I would hate to see what my bowl would’ve looked like without asking for extra because it was so little. Very disappointed as this is the second time in a row this has happened to me at this location. Definitely not extra of anything!!! If you’re going to be so stingy then charge for the extra portions
- TBTrashawn BrittNov 9, 20251.0Absolutely horrible customer experience. The woman building my bowl continued putting ingredients that I didn’t say I wanted and then got upset when I pointed it out. She then threw the bowl away and started throwing scoops of everything in the bowl like slop. The cashier also had an attitude which I didn’t appreciate. With no exaggeration it was the most rude food service interaction I’ve had this year and even last. The only kind one was the one who initially started my bowl. Please find a different location with staff that are better trained in customer service.
- AAAshleighNov 9, 20251.0The food was incredibly bland. I used to love Chipotle but it has clearly gone down hill. The people working were extremely rude. They added sour cream to a bowl and I did not ask for that. After saying I didn’t want sour cream they added more sour cream before getting upset. When remaking the bowl they were literally throwing the food into the bowl. It made me very uncomfortable and I will not be returning. I will never be spending money at chipotle again.
- RRRickNov 5, 20251.0This Chipotle location totally turned me off the brand all together. Used to be my go-to and would stop weekly after shopping nearby, but I got tired of pathetic portion sizes and incorrect or late orders when using the app. And on top of it drive thru staff was always rude or would ignore me for several minutes until I either had to lay on the horn or park and go inside. I’ve since moved out-of-state and thought I’d give Chipotle another try and still disappointed with small portion sizes, but this particular location remains the worst Chipotle service experience I’ve ever had. Reading the other reviews here seems like everyone has the same issues, and I’m shocked Chipotle corporate has not stepped in and cleaned house. Clearly horrible management and culture of poor service persist at this location and it does not inspire confidence in the brand…
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill at Twin Creeks offer?
Chipotle Twin Creeks offers customizable Mexican fast-casual menu items including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.
What are the opening hours for Chipotle Mexican Grill at Twin Creeks?
The restaurant is open daily from 10:45 AM to 10:30 PM.
Can I order Chipotle Mexican Grill food online?
Yes, you can order online at https://order.chipotle.com/ or through the Chipotle app available on the Apple App Store.
Does Chipotle Twin Creeks have a rewards program?
Yes, customers can sign up for Chipotle Rewards to earn free food and receive exclusive offers.
Is Chipotle Twin Creeks welcoming to the LGBTQ community?
Yes, this Chipotle location welcomes LGBTQ customers, ensuring an inclusive environment.
What is the contact phone number and email for Chipotle Mexican Grill Twin Creeks?
You can reach them by phone at +1 816-462-6031 or email at MO.3552.TwinCreeks@chipotle.com.
Where is Chipotle Mexican Grill Twin Creeks located?
It is located at 949 N 84th Terrace, Clay, Kansas City, MO 64155, USA.
What nearby food options are available around Chipotle Twin Creeks?
Nearby food options include Firehouse Subs and Starbucks, both great for sandwiches or coffee before or after dining at Chipotle.
Are there real estate services near Chipotle Twin Creeks?
Yes, multiple real estate agencies such as Bobbi Cordova Realtor and ReeceNichols offices are nearby, which might be convenient for local home buyers or sellers visiting the area.
Is there a Starbucks near Chipotle Twin Creeks for coffee or snacks?
Yes, Starbucks is located nearby, providing coffee, smoothies, and snacks ideal for a quick break before or after your Chipotle meal.