Chipotle Mexican Grill

3.6
547 reviews
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About

Mexican Restaurant
Chipotle Tremont is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
6314 N Chatham Ave, Kansas City, MO
64151, United States

Hours

Reviews

3.6
547 reviews
5 stars
245
4 stars
96
3 stars
55
2 stars
45
1 star
106

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported issues with food freshness, including stale chips, undercooked rice, and skimpy portions.

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and dismissive.

Cleanliness

The restaurant was frequently described as dirty, with unclean tables and overflowing trash.

Order Accuracy

Customers experienced consistent problems with incorrect orders, especially with online and delivery orders.

Management Issues

Several reviews pointed to poor management practices, including staff behavior and food preparation standards.
  • MS
    McKenzie Scott
    Jan 2, 2026
    1.0
    Very expensive. I had to ask for extra food to even fill the bowl. The guac container was all brown and looked disgusting. I have never seen guac like this and I have been coming once a week for the past 10 years. When I mentioned it to them, the whole staff serving the food argued that it was normal. Sometimes it is brown on top, I get it but this time all of it was brown and the girl kept mixing it. I asked if they had any green normal guac and they ignored me and said I am only the second person complaining. The to go counter guac looked more fresh but they did not even offer it to me. Just rude staff. Quality is questionable. Barry location is so much better.
  • MR
    Mikeal Reynolds
    Dec 27, 2025
    5.0
    I always order out. Great quick way to get some good protien..
  • KK
    KAY
    Dec 6, 2025
    5.0
    They give you simi medium portions like your not paying almost 14 or plus for a bowel
  • HN
    Hal Nelson
    Nov 21, 2025
    1.0
    I came here 30 minutes before close. I asked my order taker how she was doing and she seemed unenthused. I continued with my order. Thalia used old rice despite new fresh rice being available right in front of me. She made me a kid order despite me never ordering that and it had to be remade. I ordered double meat and the meat is cold and skimpy. Both meals were cold even though we ate it right after ordering it. I really tried not to complain but this is by far the worst Chipotle experience I’ve ever had and I would never return to this location. Quality and customer service are both EXTREMELY sub par. It was expensive, cold, and old, for no reason and the guest interaction was terrible.
  • HE
    Haley Ebbrecht
    Nov 19, 2025
    1.0
    I frequently have a negative impression of the staff when I visit this location. Came in at 10:40 pm tonight. Workers were clearly annoyed to see me and it took a second to get addressed and it was “well you’ll definitely be our last customer tonight.” A girl puts on her gloves to make me food, then says she doesn’t have enough rice left. I say “no rice?” She shrugs and answers no. I ask “no brown rice either?” She already starts taking her gloves off and says no. The store is open for another 15 minutes from when I went back to my car. Why are employees not continuing to cook and have food available? It was already being put up from the line at 20 minutes til close. I had to race to the other location on Boardwalk to get food before close and I was WARMLY greeted immediately and served with a smile. All the food was still out and the workers were very nice. I am a waitress and I’m not some ignorant Karen who doesn’t understand. I did not come in too late to be served and upon visiting your other location, this clearly isn’t your normal practice. This location does not care about customer service or customer retention and it’s not a good look for the business. Inconveniencing customers and denying service because you want to get off work quicker isn't acceptable. I hope the right people read this and this leads to a change in customer service at this location.

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill in Tremont offer?

Chipotle Mexican Grill offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.

What are the operating hours of Chipotle Mexican Grill in Tremont?

Chipotle Mexican Grill is open every day from 10:45 AM to 11:00 PM.