Chipotle Mexican Grill

Reviews

• BB

  Ben Becker

  3 days ago
  1.0
  This particular location gets worse every time I’m here. Today the drink station was broken and they wanted to charge me to replace the drink I paid for?! What are we doing kids??
• KG

  Kirsty Gantt

  Mar 1, 2026
  1.0
  Pathetic excuse for a chipotle! First, I had to ask the kid to actually give me full scoops because he literally only put a half of a scoop on my bowl! Then they were out of queso and when asked if I wanted to wait the 10 minutes, I said that was fine but then they were wanting to set the bowl. I started aside during that 10 minutes, which is absolutely unacceptable! Also, in all my years of running a restaurant, I know a lot about food safety, and when the employees were asking for new food on the line, instead of getting out a new container, they would put the new food into the old container! Now it’s 5 o’clock so they’ve been open for seven hours so that could be a seven hour old container that they put that food in! The worst one I saw them do this with was the sour cream! Talk about getting everybody sick! Needless to say, I just laughed and went to a different location!
• AT

  Anthony Thịnh

  Feb 16, 2026
  1.0
  16 feb 2026 17:10 There are two people one is a man and another is a girl in the front taking my orders. We had two bowls and the thin tall man was showing such a bad attitude, he didn’t even say thank you or any greetings, no smiles,slow serving at the cashier and even put our cups down in an attitude way, we can’t stand it, we are not paying for this serivice. If possible, please fix this.
• SJ

  Starjha Jones

  Feb 13, 2026
  1.0
  Up on arrive to the restaurant parking lot was full. When I got inside the restaurant long lines and door dash and uber eat workers waiting on orders to be made. I had to wait for my order to be made because door dash and Uber eat order had to be completed first. Waited for 20min in line before order was taken. Then my order was not correct and staff very rude and I spent $25 and can't have order hot food. My food cold and nasty because the food had been seating out to long
• BG

  Bill Griffith

  Jan 29, 2026
  1.0
  Today I was scheduled to receive an approximately $1,000 catering order for my office at 11:45 a.m. At 11:27, I received a message from DoorDash stating that my order was being picked up and would be delivered at 11:43. Perfect. At 12:26 p.m., the driver finally arrived—and during the delivery managed to tip over one of the boxes. I later discovered that box contained pinto beans. Notice the past tense: it contained pinto beans. What it actually contained upon arrival was pinto sludge, now spread across my table and carpet. What makes this even more frustrating is that I can literally see the Chipotle from my office windows. It’s substantially less than a mile away. To add insult to injury, someone from the store called my phone thinking they were calling the DoorDash driver, to inform him that the order was incomplete. I tried—calmly—to explain that he was actually speaking to the customer who was still waiting for his order, now incomplete, 45 minutes after it was supposed to be delivered. It gets better. When I called that number back to express how angry and disappointed I was, it didn’t ring the store. Instead, it routed me to customer service—presumably in some far-off location—where the person answering had nothing to do with the store or the issue. This location is completely incapable of handling catering orders. If you’re considering anything more than ordering a burrito at the counter, think again. Finally, it’s almost comical to read the other reviews. You’ll quickly notice the same canned response telling customers to reach out through their nameless, faceless “Contact Us” URL. Few things frustrate me more than trying to do business with a company—giving them my money—only to be treated like garbage in return. Never again.

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