Chipotle Mexican Grill

3.4
1361 reviews
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About

Mexican Restaurant
Chipotle Blue Ridge Crossing is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
4151 Sterling Ave, Kansas City, MO
64133, United States

Hours

Reviews

3.4
1,361 reviews
5 stars
555
4 stars
240
3 stars
128
2 stars
73
1 star
365

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple customers reported that the location is consistently dirty, with unclean tables and food preparation areas.

Customer Service

Reviews indicate poor customer service, with staff being rude, unhelpful, and unprofessional.

Order Accuracy

Many customers experienced issues with incorrect orders, missing items, and inadequate portion sizes.

Food Quality

Several reviews mentioned food quality issues, including burnt meat, stale ingredients, and instances of food poisoning.

Availability of Ingredients

Customers frequently noted that the location was out of various menu items, leading to dissatisfaction.
  • FP
    Floop Pooror
    6 days ago
    1.0
    It doesn’t matter if you’re a regular paying customer, someone waiting in the line, needing an extra item, there could be five employees standing around you laughing and talking but you are completely nonexistent. That is this entire location. Every employee refuses to acknowledge their customers, are rude, even if you call out to them and try to get their attention they act as if you don’t exist. Someone in a managers shirt also did this. This location is BAD. They do not care about you or anything so I bet you the food is probably prepped just as miserably as their personalities are here. I thought chipotle had higher standards for the way they treated their customers let alone at least ACKNOWLEDGING US? The way I can stand there for 5 minutes calling out and asking for help and they just ignore me, stare at me like I’m an idiot, and I watch them do this to literally every single person that tries to get any kind of order done with them. Once I did finally get someone to acknowledge me the person that needed to hand off my order to me after the name was given, glanced up and had this stupid half smile on his face and continued to ignore me. THEN someone with the same name as the order I was picking up all the way in the back came up and said “did you call for me?” So there’s no way that the person less than 50ft from the lady that finally responded to me did not hear me. This behavior and entitlement from these employees is absolutely disgusting and I hope corporate comes in and can whip this place back into shape because it’s BAD.
  • MC
    Mandy Cazzell
    Jan 1, 2026
    5.0
    I was impressed how together and with it they were on my mobile app to-go order. I came in they asked my name, it was ready to go (sooner than expected) and they did a good job with the amount filled my bowl with. I've been to other Chipotles where this was not the case. The staff would seem rushed and stressed, and annoyed if you asked for anything. But here they were helpful and pleasant. I will definitely stop back at this location if I'm in the area
  • BB
    briana
    Dec 28, 2025
    1.0
    2 weeks ago I went to this location which is different from the one I usually go to,I ordered online and they didn’t get my order right I specifically asked for no beans and they still added it. Not to mention the lady in front was being rude with an attitude. Overall this place is just dirty. Do not recommend this location !!!!
  • MT
    Michael Taylor
    Dec 23, 2025
    1.0
    By Far Horrible! They Give You A Very Small Amount of Meat! Paid Extra & Still No Meat! That Wasn't The Worst Part. The Young Lady Just Throws Tons Of Salsa On It. Put What She Wants On There. but When You Ask For Extra Sour Cream She Wants 2Put Alittle On The Burrito Order (2) & End Up Throwing Both Of Them Away! Not Friendly, No Good Customer Service, Needs More Training! WILL NEVER GO BACK!
  • JH
    J H
    Dec 21, 2025
    1.0
    Wthout a doubt, the worst Chipotle I have ever been to. The place is always dirty, the employees are always standing around and looking at you with their mouths open. If 10 people are working that day, then only one is helping any customers. The rest a always conveniently preoccupied is j the back somewhere, or on their phones constantly. I always forget how bad this place is until I walk in the door, stand there for 5 minutes waiting and then walk out, with no service at all. Go any other location but this one.

Frequently Asked Questions About Chipotle Mexican Grill

What are the operating hours of Chipotle Mexican Grill at Blue Ridge Crossing?

Chipotle Mexican Grill at Blue Ridge Crossing is open daily from 10:45 AM to 10:30 PM.

Where is Chipotle Mexican Grill Blue Ridge Crossing located?

It is located at 4151 Sterling Ave, Jackson, Kansas City, MO 64133 in the Blue Ridge Crossing area.